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Thanks for contacting the QuickBooks Community, @jhllbrg.
The way the financial institutions communicate with our system can impact the receiving of data that sometimes lead to duplicate transactions. There are a few things you need to do to resolve this.
They include:
- Double-checking your bank statement.
- Make sure there are no duplicate accounts connected to QuickBooks.
I recommend logging into the bank’s website to check your statements. You may have that entry twice.
If that’s not the case, see if the bank is connected to QuickBooks more than once. Then, hide the extra account to fix the problem of duplicate entries.
Follow these steps:
- Go to the Gear icon and select Bank Accounts.
- Find the account you want to hide.
- Toggle On to Off to hide the account.
Once done, make sure to exclude the second transaction to avoid counting income and expenses twice. Simply select the entry and mark Exclude. See the article Handle duplicate transactions in QuickBooks Self-Employed for reference.
Stay in touch if you need further assistance. I'm here to keep helping. Have a good one!
