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smbessler
Level 1

How do i split a downloaded deposit in QB online without getting a "Something’s not quite right Select a bank account for this deposit." error?

I am going into the banking tab, selecting the proper bank account, selecting the deposit I need to process, select categorize like I would do if the amount was all going to the same asset account, then select split. I have tried leaving the received from dropdown blank and selecting a customer. Neither works. I then select the desired accounts from the category dropdown. I enter the appropriate amounts in the three lines and then select apply and accept. I keep getting the error message :Something’s not quite right - Select a bank account for this deposit." What am I doing wrong?
3 Comments 3
DivinaMercy_N
Moderator

How do i split a downloaded deposit in QB online without getting a "Something’s not quite right Select a bank account for this deposit." error?

Thanks for posting here, @smbessler.

 

Let's perform some browser troubleshooting steps so you can split the deposit downloaded from your bank. To start, 
let's access your QBO account using an incognito window. Private mode prevents storing cache and cookies that might cause problems when running websites. Here are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, split the deposit again. Here's how:

  1. Go to the Transactions tab and select Banking.
  2. Choose the bank account where the deposit is.
  3. Under the For review section, find the deposit you need to split.
  4. Click the transaction and select Split transaction.
  5. Input the necessary details.
  6. When done, select Apply and confirm.

 

If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. For your reference, please visit this article: Split transactions between multiple accounts.

 

Then, to make sure your bank balance and QuickBooks are matched. You'll need to reconcile it regularly. For the detailed steps, please visit this article: Reconcile an account in QuickBooks Online.

 

Stay in touch with me if you have other questions about splitting your deposit in QuickBooks. I'm always here to help.

tlewis133
Level 2

How do i split a downloaded deposit in QB online without getting a "Something’s not quite right Select a bank account for this deposit." error?

I too am having a similar problem. My bank downloads a single deposit amount that represents many deposits. When this happens Quickbooks cannot match the deposit with the customer payment under Banking  "for Review". I have attached screenshots. In this specific case there are 4 items "for review" that represent the single bank deposit of $6280.84. This has been a problem for me for years. Very Frustrated, please help. Tim

Screen Shot 2022-06-05 at 9.54.27 AM.pngScreen Shot 2022-06-05 at 9.54.51 AM.png

ReymondO
QuickBooks Team

How do i split a downloaded deposit in QB online without getting a "Something’s not quite right Select a bank account for this deposit." error?

Hi there, @tlewis133.

 

The option to match a single deposit to multiple downloaded payments is unavailable in QuickBooks Online (QBO). However, we can match a downloaded payment to multiple invoices in QuickBooks. 

 

I can see how this option would be helpful for you and your business. Therefore, let me take note of this as a suggestion to improve your QuickBooks experience.

 

You can also send feedback to our product developers. That way, they can review your request and improve your experience in QBO. Here's how:

 

  1. Select the Gear icon at the top and click Feedback.
  2. Enter your comments or product suggestions. Then, select Next to submit feedback.

 

At the moment, you can use the Received payment feature to record the deposits. Then, use them when reconciling the transactions.

 

On the other hand, you can exclude the single downloaded deposit since you can't match it to multiple invoices. 

 

In addition, you can check out this article for additional info when reviewing downloaded bank and credit card transactions: Categorize and match online bank transactions in QBO.

 

Please let me know if you need clarification about this, or if there's anything else I can do for you. I'll be standing by for your response.

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