How do you change the customer that a deposit has been allocated to. Everytime i go into the deposit and change it, when i save it just reverts back to the original?

josie-ubuntutrav · ‎July 18, 2022

I am just trying to change the customer that a deposit is allocated to, but everything I open the deposit and change the customer, when I save it just reverts back to the original. Any ideas?

TirzahC · ‎July 18, 2022

I'm here to help you get back to business and able to successfully change the customer's deposit, josie-ubuntutrav.

Have you tried performing some browser troubleshooting steps to fix this? If not yet, you can follow these steps. First, log in to your account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. To use a private browser, here's how:

Google Chrome: Ctrl + Shift + N
Microsoft Edge: press Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

To learn more with making bank deposits, you can read through here: How to Record Bank Deposits in QuickBooks Online.

Let me know how these troubleshooting steps help. I'll keep an eye out for your response.

View solution in original post

TirzahC · ‎July 18, 2022

I'm here to help you get back to business and able to successfully change the customer's deposit, josie-ubuntutrav.

Have you tried performing some browser troubleshooting steps to fix this? If not yet, you can follow these steps. First, log in to your account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. To use a private browser, here's how:

Google Chrome: Ctrl + Shift + N
Microsoft Edge: press Ctrl + Shift + P
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

To learn more with making bank deposits, you can read through here: How to Record Bank Deposits in QuickBooks Online.

Let me know how these troubleshooting steps help. I'll keep an eye out for your response.

josie-ubuntutrav · ‎July 19, 2022

Thanks so much for the advice!

The private browser didn't work, but I normally work in chrome and when I opened QuickBooks in Microsoft Edge it worked!

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How do you change the customer that a deposit has been allocated to. Everytime i go into the deposit and change it, when i save it just reverts back to the original?