How do you receive and record tenant cleaning deposits? This is how QB sucks. I can't just recieve the money and put it in the correct deposit account.

I can see the importance in putting your tenant cleaning deposits to the correct account immediately, @neyerbj. Rest assured that I'll share with you the two options on how to receive and record them in the program. 

If you've created an invoice for your tenant, just click Receive Payment from the Customers menu. This lets you record the money you received from him. Let me guide you how. 

1. Go to Customers from the top menu. 
2. Select Receive Payment.
3. In the Received From drop-down, select the tenant's name.
4. Enter the Amount received.
5. Make sure the date is correct, then choose the Payment method.
6. Select the invoice you'd like to pay.
7. To add a discount or credit, choose Discounts and Credits.
8. Click Save & Close.

For more information, check out this article: Record An Invoice Payment. 

Once done, make a bank deposit to put the payments to the correct deposit account. Please use your deposit slip as a reference before performing the steps below. 

1. Go to Banking from the top menu. 
2. Select Make Deposits.
3. In the Payments to Deposit window, choose the payments you want to combine and click OK.
4. In the Make Deposits window, select the account you want to put the money into from the Deposit to drop-down. 
5. Enter the date for the deposit.
6. Add a memo as needed.
7. Make sure the deposit total and selected payments match your deposit slip. 
8. Click Save & Close.

The screenshot below shows you the last five steps. For detailed instructions, visit this article: Record and Make Bank Deposits. 

If you receive deposits from your tenant before providing any products and performing any services to him, you'll have to accept upfront deposits or retainers. First, set up a current liability account for him even though you deposit the money into your bank account. Second, create an upfront deposit item to record the associated transactions. Third, receive an upfront deposit from your tenant by creating a sales receipt and an invoice. Then, apply the upfront deposits or retainers to the invoices. To learn more about this process, go through this article: Manage Upfront Deposits or Retainers. 

You can always run the Deposit Detail report to view the transactions associated with your deposits, such as the invoices and their payments. Just go to Reports from the top menu. Then, select Banking and choose the report name as seen in the screenshot below. 

I'm here anytime you have other concerns. Have a great day, @neyerbj.

I'm afraid you're missing my point. I can receive payment, because there is no bill for the cleaning deposit. In fact, the cleaning deposit isn't a bill at all. It is a long term liability held against when the tenant leaves and fails to clean or has damaged the property during their rental term. But, QB has a convoluted way to receive the cleaning deposit. First I have to actually create an item to sell, the tenant accept they are not buying anything.

I can never tell what QB is going to do with the accounting. It shouldn't record it either as income or an expense, but I never know what it will do.