Welcome to the Community, @brucersanchez.
We understand how inconvenient it is when your money is on hold, and I also appreciate your patience about this matter. I'm here to lay down information about funds on hold in QuickBooks Payments.
We will deposit the funds within five business days for your first payment. The time it takes to receive your initial deposit is slightly delayed while we prepare your merchant account. Once done, you can expect faster payment deposits, usually within two business days. Feel free to visit this article for more details: Find out when QuickBooks Payments deposits customer payments.
Furthermore, there are several potential causes for a deposit to be withheld, but the two most common are:
- Security concerns with one or more deposit transactions.
- The funds exceed a predefined account threshold (approved monthly amount or average individual charge).
Here's an article about this for more details: Why Are My Funds On Hold?
You can also reach out to our Merchant Support Team. They can review, trace the payment and give you updates. Here's an article as a guide: QuickBooks Payments Support Team.
If you have further questions or concerns, we'll be right here to assist you. We will do our best to help.
