Thanks for bringing this one to our attention, garrigansautorep.
I appreciate you for contacting our phone support agent to get this sorted out. May I know what's your bank provider? This way I can check her on our end if there's a reported case about this one.
When connecting your bank with QuickBooks Online (QBO), the connection type is read-only. The downloaded data in your account depends on what your bank shares with us and how they are posted on your bank's website.
You can reach out to your bank if there are changes on their end causing the bank deposits downloaded as a check.
If the check transactions are tagged as Credit as shown in the Memo field in the For Review tab, then, we can manually choose an income account in the Category field. This will be posted as a deposit when adding the transaction.
If it shows as Debit then it will be added as an Expense even though we choose an income account in the Category field. Just exclude them in the Banking page by clicking the check the box next to each transaction. Then, tap the Batch action drop-down menu and select Exclude selected.
This way will move the transactions to the Excluded tab and it will not be added to your account register. Once done, manually record your bank deposits in QBO.
In this case, I'd suggest contacting our Customer Support Team again (with your case or reference number). I know you already called but since this is a public forum, they can pull up and check your account in a secure environment. They'll also investigate what's causing this issue.
I have a link here that provides you with articles about managing your bank transactions: https://quickbooks.intuit.com/learn-support/en-us/banking/07?product=QuickBooks%20Online.
Fill me in if you need a hand with setting up bank rules or any QBO related. I'll be here to help. Take care always.
Ok, so let me see if I understand. Even though I have tagged the deposit as an income, Quickbooks live automatically changes it to a check and an expense because of the way my bank words the download?
Here is how the transaction is downloaded, notice I use Intuit CC processing also...
Thanks for your quick response, @garrigansautorep.
You may want to open the transaction in question by clicking the link in the Added or Matched column to review the transaction journal and see how it's posted. Here's how:
You may also want to UNDO the transaction to send it back to the For Review section, then re-categorize it. Read through this article: Unmatch or move bank transactions after reviewing them. It helps you learn about reclassifying the matched or added transactions in QuickBooks Online.
Feel free to message again if you additional concerns. We're always delighted to help you more.