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Level 1

How to fix this. When I add a bank deposit (automatically downloaded from my bank) it adds it as a check instead of a deposit, therefore it is a expense not an income.

It was working properly, this just started recently. I allowed a QB tech person on my PC and he could not figure it out either. Something changed and I cannot figure out what.
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QuickBooks Team
QuickBooks Team

How to fix this. When I add a bank deposit (automatically downloaded from my bank) it adds it as a check instead of a deposit, therefore it is a expense not an income.

Thanks for bringing this one to our attention, garrigansautorep.

 

I appreciate you for contacting our phone support agent to get this sorted out. May I know what's your bank provider? This way I can check her on our end if there's a reported case about this one. 

 

When connecting your bank with QuickBooks Online (QBO), the connection type is read-only. The downloaded data in your account depends on what your bank shares with us and how they are posted on your bank's website.

 

You can reach out to your bank if there are changes on their end causing the bank deposits downloaded as a check.

 

If the check transactions are tagged as Credit as shown in the Memo field in the For Review tab, then, we can manually choose an income account in the Category field. This will be posted as a deposit when adding the transaction.

 

Here's how:

 

  1. Go to the Banking page.
  2. Under For Review tab, choose the credit transaction and click it.
  3. Select an income account under the Category field.
  4. Tap Add

cat1.PNG

 

If it shows as Debit then it will be added as an Expense even though we choose an income account in the Category field. Just exclude them in the Banking page by clicking the check the box next to each transaction. Then, tap the Batch action drop-down menu and select Exclude selected.

 

This way will move the transactions to the Excluded tab and it will not be added to your account register.  Once done, manually record your bank deposits in QBO.

 

In this case, I'd suggest contacting our Customer Support Team again (with your case or reference number). I know you already called but since this is a public forum, they can pull up and check your account in a secure environment. They'll also investigate what's causing this issue. 

 

Here's how:

 

  1. Click the Help icon on the top right. 
  2. Enter your concern in the search field below,
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

I have a link here that provides you with articles about managing your bank transactions: https://quickbooks.intuit.com/learn-support/en-us/banking/07?product=QuickBooks%20Online.

 

Fill me in if you need a hand with setting up bank rules or any QBO related. I'll be here to help. Take care always.

Highlighted
Level 1

How to fix this. When I add a bank deposit (automatically downloaded from my bank) it adds it as a check instead of a deposit, therefore it is a expense not an income.

Ok, so let me see if I understand. Even though I have tagged the deposit as an income, Quickbooks live automatically changes it to a check and an expense because of the way my bank words the download? 

Highlighted
Level 1

How to fix this. When I add a bank deposit (automatically downloaded from my bank) it adds it as a check instead of a deposit, therefore it is a expense not an income.

Here is how the transaction is downloaded, notice I use Intuit CC processing also...

BANK DETAIL

INTUIT PYMT SOLN TYPE DEPOSIT I INTUIT PYMT SOLN TYPE DEPOSIT ID xxxxxxxxxx CO INTUIT PYMT SOLN ACH ECC CCD ACH Trace xxxxxxxxxxxxxxx
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QuickBooks Team

How to fix this. When I add a bank deposit (automatically downloaded from my bank) it adds it as a check instead of a deposit, therefore it is a expense not an income.

Thanks for your quick response, @garrigansautorep

 

You may want to open the transaction in question by clicking the link in the Added or Matched column to review the transaction journal and see how it's posted. Here's how: 

 

  1. In the Reviewed section, click the blue link in the Added or Matched column. 
  2. Click More at the bottom, then select the Transaction journal
  3. Review the transaction. If it's a deposit, the bank account should be in the Debit column. 

 

You may also want to UNDO the transaction to send it back to the For Review section, then re-categorize it. Read through this article: Unmatch or move bank transactions after reviewing them. It helps you learn about reclassifying the matched or added transactions in QuickBooks Online.

 

Feel free to message again if you additional concerns. We're always delighted to help you more. 

 

 

Highlighted
Level 1

How to fix this. When I add a bank deposit (automatically downloaded from my bank) it adds it as a check instead of a deposit, therefore it is a expense not an income.

Happy independence day!

 

Is there any clear solution yet? I am facing the same issue

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