How to Reconnect a bank account from Disconnecting it.

Hello, Synergy21. 

QuickBooks Online uses browser cache and cookies to run faster. As we use the web browser, these files accumulate causing unusual behaviors in the program. We can try performing some basic troubleshooting steps to fix the issue. 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.    

• For Chrome, press Ctrl+Shift+N  
• For Firefox, press Ctrl+Shift+P 
• For Safari, hold down Command+Shift+N  

If you're able to reconnect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser.  Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.    

The following article offers additional info on connecting banks and credit card accounts to QuickBooks Online.  

For more information, you can visit the following articles to upload bank transactions manually and manage them in QuickBooks: 

• Manually download transactions
• Manage Bank Feeds

Please let me know how it goes. I want to ensure that everything is taking care of. Have a great day, and stay safe always! 

Hi @Synergy21 , a workaround you could download the bank transaction manually from bank website, then import it to qb. For easier import transaction you could use this tool : https://transactionpro.grsm.io/qbo . Glad to assist you.

That does not work. Finally saw that someone else said that they kept trying to reconnect their account just like Im asking to do, but they said they too were trying to reconnect and it kept saying they were still connected. When spoiler alert he wasn't. So I'm afraid when I try to do it the same thing will happen. Is there a way to ask this user (Maybelle_S) what he did?

---

@AileneA wrote:

Hello, Synergy21. 

 

QuickBooks Online uses browser cache and cookies to run faster. As we use the web browser, these files accumulate causing unusual behaviors in the program. We can try performing some basic troubleshooting steps to fix the issue. 

 

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.    

 

• For Chrome, press Ctrl+Shift+N  
• For Firefox, press Ctrl+Shift+P 
• For Safari, hold down Command+Shift+N  

 

If you're able to reconnect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser.  Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.    

 

The following article offers additional info on connecting banks and credit card accounts to QuickBooks Online.  

 

For more information, you can visit the following articles to upload bank transactions manually and manage them in QuickBooks: 

 

• Manually download transactions
• Manage Bank Feeds

 

Please let me know how it goes. I want to ensure that everything is taking care of. Have a great day, and stay safe always! 

---

That does not work. Finally saw that someone else said that they kept trying to reconnect their account just like Im asking to do, but they said they too were trying to reconnect and it kept saying they were still connected. When spoiler alert he wasn't. So I'm afraid when I try to do it the same thing will happen. Is there a way to ask this user (Maybelle_S) what he did?

His user is actually (mtalbot5). The other one is the person that replied to him with no help to mtalbot5.