May I know if you're referring to Etsy transactions pulling out duplicate entries into QuickBooks Self-Employed? If so, we currently have an ongoing issue which our engineers are working on at the moment.
To subscribe for updates, I recommend contacting us to add your account to our list of affected users. Provide the investigation number INV-41299 to our representatives. Here's how to get support:
Tap the (?) Help icon at the top.
Click on the Contact us button.
Enter a short description of the problem then press Continue.
Select your preferred contact option.
In the meantime, you can manually exclude the transactions to avoid messing up your books. Here's how:
Go to Transactions menu.
Locate the duplicate transactions by comparing your bank statement and evaluating each entries.
Expand the transaction, then click Exclude this transaction.
You can also try using a the private window. This platform prevents cookies from being stored on the computer, making it a great place to identify browser problems. Use any of these keyboard shortcuts depending on the browser you're using:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N