I am having an issue with mobile deposits showing as a payment and a deposit, so they are canceling out. Anyone have this issue and know how to fix it?

Thanks for letting us know about this, @dagen,

May I know what bank account are you using for your mobile deposits? I need this to check if there are ongoing cases reported by other users.

In the meantime, if one of the deposit is downloaded as duplicate, you may exclude it and retain only the one that you need to keep in the register. Here's how:

1. Go to the For Review tab.
2. Mark the box next to each transaction you want to exclude.
3. Select Exclude from the pop-up at the top.
   

Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again.

However, if only one transaction is downloaded with the payment and the deposit, simply delete it then download the transaction again. Use the Update button to sync bank transactions into the system automatically.

If it doesn't fetch the mobile deposit, you can upload it manually through a CSV file. Here's how:

1. Still from the Banking menu, click the Link Account drop-down.
2. Click on Upload from file from the options.
   
3. Press Browse and choose the file you want to upload.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes then Let’s go.

To learn more about mapping and uploading bank entries, see the following article:

• How to import bank transactions using Excel CSV files?
• Manually upload transactions into QuickBooks Online

Let me know how things go. I'll be waiting for your response and I'm here if you need anything else. Have a good one!

I have attached an example of what is happening in my bank register, but when I go to approve the transaction in the banking section there is only one transaction so I am not able to exclude one. I would like to know how to resolve this issue. 

I appreciate the details that you gave, @dagen.

Allow me to provide additional insights to get this banking issue sorted.

Duplicate transactions that are showing in the register can be caused by a manually entered transaction and a downloaded one. To fix this, you may undo the downloaded entry from the register and exclude it afterward. This way, one of the deposits will be eliminated from the system.

Here's how:

1. Go to Banking at the left pane.
2. Select your bank account where funds are deposited.
3. From the Reviewed tab, locate the deposit.
4. Click on Undo under the Action column.

To exclude the transaction, you may follow these steps:

1. Go to the For Review tab in the banking page.
2. Mark the box next to each transaction you want to exclude.
3. Hit on Exclude from the pop-up at the top.

I'd like to share these great resources, which contains details about categorizing your bank entries, what to do if they're missing or matches the incorrect transaction, and on how to reconcile your account properly:

• Learn how to review bank and credit card transactions after you download them into QuickBooks Online
• How to reconcile your accounts so they match your bank and credit card statements

I'll be around to lend a helping hand if there's anything else that you need. Have a lovely day!