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Join nowThanks for letting us know about this, @dagen,
May I know what bank account are you using for your mobile deposits? I need this to check if there are ongoing cases reported by other users.
In the meantime, if one of the deposit is downloaded as duplicate, you may exclude it and retain only the one that you need to keep in the register. Here's how:
Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again.
However, if only one transaction is downloaded with the payment and the deposit, simply delete it then download the transaction again. Use the Update button to sync bank transactions into the system automatically.
If it doesn't fetch the mobile deposit, you can upload it manually through a CSV file. Here's how:
To learn more about mapping and uploading bank entries, see the following article:
Let me know how things go. I'll be waiting for your response and I'm here if you need anything else. Have a good one!
I have attached an example of what is happening in my bank register, but when I go to approve the transaction in the banking section there is only one transaction so I am not able to exclude one. I would like to know how to resolve this issue.
I appreciate the details that you gave, @dagen.
Allow me to provide additional insights to get this banking issue sorted.
Duplicate transactions that are showing in the register can be caused by a manually entered transaction and a downloaded one. To fix this, you may undo the downloaded entry from the register and exclude it afterward. This way, one of the deposits will be eliminated from the system.
Here's how:
To exclude the transaction, you may follow these steps:
I'd like to share these great resources, which contains details about categorizing your bank entries, what to do if they're missing or matches the incorrect transaction, and on how to reconcile your account properly:
I'll be around to lend a helping hand if there's anything else that you need. Have a lovely day!
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