Hello there @jaime-burrow,
You'll want to update your account in QuickBooks by following these easy steps.
Once done, check your account if it's already working. Feel free to also check these handy articles for your reference:
That'll do it. Please don't hesitate to reach out if you have other questions or concerns. The Community is here to help. Thanks for posting and have a lovely day ahead.
Thank you for your prompt reply, as well as sharing screenshots of the error code you received. I'll list a few things you can check to have your online bank connection up and running.
If the issue persists, I suggest contacting our QuickBooks Self-Employed (QBSE) Technical Support team. They can pull up your account within a secure environment. They're also equipped with the tools necessary to investigate as to why you keep getting the error code you stated above.
Here's how to contact them:
If you wish to manually upload your bank transactions, see this article for the steps: Add older transactions to QuickBooks Self-Employed. It's a step by step guide on how you can manually import your bank transactions. From getting the date range, up to reviewing what you imported.
Place a comment below in case you need further help. I'll be happy to assist.
Yes, I can log in to my bank accounts and see all of my histories and I do not have a message about anything not working. I have been trying to reconnect my accounts to Quickbooks every day for the last week and keep getting the same message. Do I need to contact the bank? Is this something Quickbooks can fix?
I appreciate you getting back to us and following the suggestions shared by my colleagues above, @jaime-burrow.
I'd like to redirect you to the best support group available to get this addressed right away.
Since the manual update of your account doesn't work and it seems that there's no problem on your bank's end, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users are experiencing the same. They can also provide additional troubleshooting steps to get this fixed.
You can get in touch with our phone support by arranging a callback:
You might want to check out this article to learn how to categorize transactions: Categorize and edit transactions in QuickBooks Self-Employed.
Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a good one and be safe.