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kathyf1221
Level 1

I am making a deposit, and the usual titles for accounts are not showing up. example--sales, taxable. I can find it on Chart of Accounts, but not when I do a deposit

 
2 Comments 2
Candice C
QuickBooks Team

I am making a deposit, and the usual titles for accounts are not showing up. example--sales, taxable. I can find it on Chart of Accounts, but not when I do a deposit

Good morning, @kathyf1221

 

Congrats on making your first post here in the Community. Let's work together so that you're able to use particular accounts when creating a deposit. 

 

Let's try using a private browser or incognito window to eliminate a few reasons as to why this is happening. This will help clear out any cache that can make these small glitches occur. Here's how: 

 

  • Google Chrome: Ctrl + Shift +
  • Internet Explorer/Firefox: Ctrl + Shift +
  • Safari: Command + Shift +

 

It's that easy! If this works, go back to your regular session and clear your browser's history. If not, I recommend trying a different supported browser. 

 

In the end, if the issue is persisting, provide me with screenshots so that I can help determine the best solution for your business. I'll be waiting for your response! 

kimtudor
Level 2

I am making a deposit, and the usual titles for accounts are not showing up. example--sales, taxable. I can find it on Chart of Accounts, but not when I do a deposit

same problem - after an hour of troubleshooting with Quickbooks, its an update.

You have to click see and add more categories and then retype your account and then select it and then hit the select button.  I would love to find an undo button to undo this horrible feature

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