Good morning, @kathyf1221.
Congrats on making your first post here in the Community. Let's work together so that you're able to use particular accounts when creating a deposit.
Let's try using a private browser or incognito window to eliminate a few reasons as to why this is happening. This will help clear out any cache that can make these small glitches occur. Here's how:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer/Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
It's that easy! If this works, go back to your regular session and clear your browser's history. If not, I recommend trying a different supported browser.
In the end, if the issue is persisting, provide me with screenshots so that I can help determine the best solution for your business. I'll be waiting for your response!