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walsc001
Level 1

I am trying to enter a check on my register. However, there is no save or submit button, only cancel. Why can I not save the entry?

 
2 Comments 2
CharleneMaeF
QuickBooks Team

I am trying to enter a check on my register. However, there is no save or submit button, only cancel. Why can I not save the entry?

This is unusual, walsc001.

 

The missing Save button can be a browser-related issue. The outdated stored cache can affect the performance of the program.

 

To resolve this, I'd recommend accessing your QuickBooks Online account via a private window. Doing so helps us determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, create a check again. If it works, let's clear the browser's cache to ensure the program performs efficiently.

 

If private browsing doesn't work, you can use other supported browsers

 

Additionally, I've added an article that'll help save a handy copy of your transactions: Print your Checks in QuickBooks Online.

 

Please keep us posted if you need assistance creating checks. We want to make sure your record is accurate.

SherrySel
Level 2

I am trying to enter a check on my register. However, there is no save or submit button, only cancel. Why can I not save the entry?

Chrome is highly recommended! I don't ever have these kinds of issues with it! I'm a MAC user and love safari but for all things QB I use Chrome!

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