I am trying to link my Mercury bank account with QBO, but it is not linking. Please guide me on what I should do.

Hey vraj-zylitix-ai,

Thank you for reaching out to the QuickBooks Community! I will be happy to help. Did you receive any error messages? If so could you share it with me below? In the meantime, you can manually upload your bank transactions to your QBO account as a workaround. To do this, download the entries from your bank's website in a CSV format. Then, import these transactions once ready. Please refer to the steps below when uploading these entries:

1. On the left panel, click Banking.
2. Click the drop-down arrow next to Update.
3. Choose File Upload.
4. Select the file, and click Browse.
5. Click Next.
6. Select the QuickBooks account, and click Next.
7. Map the columns, and click Next.
8. Select the transactions to import. and click Next.
9. Click Let's Go!.

Once everything looks good, you can review and categorize your bank transactions to ensure they are assigned to the correct accounts.

I will be looking out to your response! See you in a few. 

I am trying to link my Mercury bank account, but the thing is that it is not validating my credentials. I am using the same credentials to login into my mercury account but quickbooks is rejecting my credentials saying invalid credentials. 
please help me out here. 

Thanks for responding! Could you try in a private browser and let me know if the same thing is happening? Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

I'll be right here to continue helping. 

I have attached the screenshot of the error which I am getting always. I am putting in the right credentials but still it is throwing me this error. Kindly solve this problem or I have look for other options.

Hey there, @vraj-zylitix-ai. 

Thanks for chiming back in on this thread. Let's work together to get rid of the 103 error message you're receiving when connecting your bank account. 

Does you bank require you to turn-on a third party access option? 

Some banks need your permission to connect your account to another service, including QuickBooks Online. While you visit your bank’s website, check if your bank has this requirement. If so, follow your bank’s instructions to turn it on, or contact your bank if you need help.

In the end, if the issue persists after checking, I recommend contacting our Customer Support Team for further assistance.

Feel free to reach back out and let us know how it goes. I'll be waiting for your response! 

I have the same problem for 6 months now. Did either mercury or quickbooks solve this? Whose problem is this? My accounting is stalled this is insanity

ive the same problem for 6 months. did either mercury or qbo solve this? Its insane

This is not the experience we want you to have, Software. Let's tackle this issue step-by-step.

First, please verify your credentials by trying to sign in to your bank's website to ensure both your user ID and password are correct and double-check that the URL used is correct. Incorrect credentials or URLs are common causes of connectivity issues.

If your login is successful, your credentials are confirmed to be accurate. However, if you encounter a sign-in error, I recommend following your bank's procedures to retrieve your user ID, reset your password, or possibly both.

Additionally, some banks require explicit permission to connect your account to third-party services like QBO. Check if your bank has such a requirement. If this situation applies, please follow your bank's instructions or contact them for specific guidance.

If the issue persists after these steps, I suggest contacting our support team for additional assistance and investigating other possible solutions. They can dive deeper into the issue and assist you in resolving it. Here's how you can contact our support:

1. Go to the Go to the Help(?) icon and then hit Search.  
2. Click Contact Us.  

• Start a chat with a support expert.
• Get a call back from the next available expert. 

For guidance on manually uploading your bank transactions, please visit this link, which provides detailed instructions on how to import transactions from your bank.

Let me know if you still have other concerns about your bank connections. Don't hesitate to leave a comment below. We'll be here 24/7 to assist you.

Facing the same issue with linking Mercury. If QBO can't solve this, please refund the money.

I hear you loud and clear, Quasiqs. 

Linking your bank account is essential, and your trust in QBO matters to us. I'm here to ensure you get the support you need.Let’s get this sorted out as soon as possible. 

I wanna ask if you've had the chance to complete the troubleshooting steps suggested in our previous replies above. If any error messages appeared during these steps, please share them with me. This information is essential for addressing the issue accurately. This will also help us pinpoint the problem and offer a more precise solution.

If you’ve completed these troubleshooting steps and the issue persists, I suggest reaching out to our customer support team for further assistance:

1. Log in to your QuickBooks Online account.
2. Click on the (?) Help icon.
3. Click the Search tab and then click on Contact Us. Or Go to the Assistant tab to interact with the QB assistant. 

Additionally, if you need immediate access to your transactions to continue with your tasks, you can always manually upload them. Just keep in mind there might be some duplicates when the connection is restored, which can be easily managed. To do this, follow these steps:

1. Download a CSV file of your transactions from your Mercury bank account.
2. Go to the Transactions menu in QBO, then select Bank Transactions.
3. Select Link Account dropdown then Upload from file. And follow the steps to import your file.

Once your account is successfully linked, I recommend regularly categorizing your transactions to keep your records organized. This simple practice will help streamline your bookkeeping process, saving you time and effort in the future.

Ensuring that your financial journey runs smoothly is important to us, Quasiqs. With that, please know that this thread will actively assist you with any further banking concerns. You can also tag me in your replies and I'll be with you in a heartbeat. 

Tried different things, still cannot connect mercury, so qb is useless without connection. Please help

@xyx6020 

Try opening your QBO account on any private/incognito browser. If the same error persists, use csv2qbo converter tool as a workaround. It's a $60 one time license.

https://www.moneythumb.com/?ref=110

I can absolutely understand why you feel that way, especially when an important feature you rely on isn't working as expected, xyx6020.

Please note that QuickBooks bank connection errors are often caused by external factors that require bank intervention. This includes scheduled security updates, pending alerts (like unaccepted terms of service), or scheduled maintenance on the bank's side.

Because the bank is the source of the data, the essential first step is to contact Mercury's support team. Then, ask them specifically if there are any alerts on your account or known interruptions that might be blocking the connection to third-party services like QuickBooks.

If they confirm there isn't anything on their side, I suggest reaching out to our live support teams. A support agent can take a closer look at your account and investigate what's causing the error when connecting your Mercury account in QBO.

Here's how to reach out to them:

1. Click the Help menu in the upper-right-hand corner of QBO.
2. Proceed to the Assistant tab.
3. Type in "contact support" in the chat box and press Enter.
4. Select Contact a human, then click Live Chat or Call me back.
5. Type in a short description of your concern and click Continue.
6. Choose between Callback or Chat.

In the meantime, you can manually import the missing transactions so you can add and categorize them in QBO. Check out these articles for step-by-step guidance:

• Format CSV files in Excel to get bank transactions into QuickBooks
• Manually upload transactions into QuickBooks Online

Visit us anytime in this forum if you have other questions for us.