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dbes3
Level 1

I can't access my chase bank account anymore, using bank feeds, chase don't support old web browser in quickbooks, upgraded to quickbooks desktop premiun 2020,still same!

 
1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

I can't access my chase bank account anymore, using bank feeds, chase don't support old web browser in quickbooks, upgraded to quickbooks desktop premiun 2020,still same!

I appreciate you for upgrading your software to QuickBooks Premium 2020, dbes3.

 

We can perform some troubleshooting steps to access your Chase bank account. Let's make sure we are using the supported version of Internet Explorer to access Online banking services. Just check out this article for more details: TLS 1.2 for QuickBooks Desktop for Windows

 

Then, ensure your QuickBooks Desktop application is updated to the latest release. Once done, try accessing your bank account in QuickBooks again.

 

If the same thing happens, let's try deactivating and connecting your bank account. This helps us refresh the connection between your financial institution and QuickBooks. You can follow the detailed steps in the Deactivate Bank Feeds for an inactive account and Set up each account for Bank Feeds article.

 

This process can take some time if you need to download the bank transactions right away, you can manually import them into your software. Please refer to this article for the steps and details: Import web connect (.qbo) files.

 

If you encounter an error message, just follow the steps in the Fix Web Connect import error article to troubleshoot the problem.

 

If you are unable to deactivate your bank account, I'd suggest contacting our Technical Support Team. This can be an indication of data damage.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Choose QuickBooks Desktop Help.
  3. Tick Contact us.
  4. Tap Search for something else.
  5. Enter your concern in the Tell us more about your question: field. 
  6. Click Search.
  7. Press Start a Message to connect with us.

I've got a link here that provides you with articles about managing your bank transactions: Find help with bank feeds and reconciling accounts.

 

Fill me in if you need a hand with creating bank rules or any QuickBooks related. I'll be here to help. Keep safe always.  

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