I can't connect my bank account to the new QB. What to do? Error 103, sign in details correct. No typos.

I'm here to ensure you have a smoother experience with our online banking function, hello-unitedcrea. We'll need to access your bank's website to confirm your login details and use them to sign into QuickBooks Online (QBO).

To begin, can you share the name of your Financial Institution (FI)? This information will assist us in checking for any known issues.

Error 103 means the user ID or password for the bank account you’re trying to connect to is incorrect. To restore your online banking connection, follow these steps:

1. Open a new window in your web browser and proceed directly to your bank’s website. Take note of the website for later use.
2. Log in with the user ID and password.
3. If you can successfully log in to the account, know that the user ID and password are correct.
   
   

Next, perform Steps 2 up to 3 in this article to connect the account: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

After establishing the connection, categorize your online bank transactions in QBO to streamline the reconciliation process. Plus, you can use the solutions provided in these resources to track down any missing entries and fix online banking errors:

• Bank errors and missing transactions in QuickBooks Online
• What to do if you can’t find downloaded transactions in QuickBooks Online
  
  

Feel free to visit the Community again if you have other banking-related concerns or questions. We're always ready to help you in any way we can.

Hi. Thanks! 

It's Zenbusiness. 

My login information is correct as I've been trying to do it for 2 weeks already and checked many many times. I've read what the error means but unfortunately as I said it is unhelpful and the same login details still work in the old account, so it can't be that the details are incorrect. 

Thank you!

As I mentioned I've read what the error.103 means and it isn't helpful. The credentials are correct and if they weren't, the old account would also not be able to connect, but it can. I've double check many many many times.

The FI is zenbusiness. 

Thanks for the prompt response, hello-unitedcrea. Allow me to chime in on this thread to help you connect your bank account to QuickBooks Online.

It isn't the experience we want you to have when using the program. In this situation, we recommend getting in touch with our Customer Care Team as the Community is a public forum where anyone can see your input. That said, these types of concerns are best routed to our phone support team, they will gather more details and come up with a solution to help you address this situation to help connect your bank account and complete your tasks. We'll write down the steps to get you going:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

You can also check this article for more details and be sure to review their support hours to know when agents are available.

Additionally, you can refer to these articles which will serve as a guide for handling your banking tasks in QBO to ensure thorough financial management:

• Categorize online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online.

If you require additional assistance or have further inquiries regarding bank connectivity or any QuickBooks-related concerns, please feel free to leave a comment on this thread. We remain available to provide any necessary help or support you may need. Stay safe!