I can't sync my bank feed. I can sign in, but it gets stuck refreshing and never syncs.

Let's get your bank feeds syncing, matthewrief1-gma.

Browsers hold on to information that can cause latency issues. Clearing out the cache and cookies can get rid of multiple problems with old or even corrupt information in a browser.

To get this sorted, as an initial step, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps by opening your account in a private browser. Here's how:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your banking page and manually update or sync your account from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

If the issue persists, you can download transactions from your bank’s website into QuickBooks using our WebConnect feature.

Once imported, I recommend editing, assigning, and categorizing your transactions. Also, you can match them to the existing entries in the software. Just go to the For Review tab from the Banking menu. Doing so will help you ensure the accuracy of your financial records.

Let me know if there's anything else I can help you with. I'd be more than willing to lend you a hand.

Hello. Thank you for being generous with your time and prompt with your reply. I've attached a screenshot of where it gets stuck. Additionally, I've tried syncing from my phone, deleting my cache/cookies, and it still persists.

Rather than uploading transactions manually, how can we resolve this? Thank you!

I get the following error message- no specific number:

Sorry, something went wrong. Please go to the banking page and click update if transactions are not present.

...

Same here!

We have 5 accounts that haven't updated since 11/18/2021. This is the first time I've seen this occur.

Unfortunately, support is closed for the day, and according to status.quickbooks.intuit.com, all systems are functional. Hopefully a member of their IT support see these posts, as you're not the first to post about this.

** NOTE: Opening QBO in an incognito window did not help. Also tried updating the accounts in the QBO Android App (latest version), and still no update.

Hi there, @urbancowboy1994.

Please know that I've added a response to a duplicate post regarding your concern. If you're not notified of my response, you can check out this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-my-banking-accounts-aren-t-upda....

Let me know if you have any other banking questions. I'm just a post away to help. Cheers for more success!

QBO Engineers have fixed this issue! Everyone log out, log back in, and update those accounts! :)

UPDATE:

Well...it WAS working 7 hours ago when the issue was said to be fixed. Now, the issue has returned. Unfortunately, QBO engineers will need to re-evaluate this matter and ensure a permanent fix, as we are nearing the holidays and month-end.

Any QBO Support staff that see these threads, please ensure this case is opened once again, with high urgency.

@Anonymous 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110