I cannot connect our credit cards to QB online. It's saying they are already connected but they do not show up in QB. We do not set up our CC as "sub" accounts. Anyone?

Hey there, @trisha5.

Thank you for reaching out to the Community. 

I recommend clearing the cache from your browser. Web browsers collect cache (cookies) to save time when loading repetitive data and images. These files often become outdated and corrupted over time, causing issues like the one with credit card accounts not connecting. I've included the links for all supported browsers that contain the steps to clear cache the below. 

• Firefox
• Chrome
• Safari (Mac computers)
• Safari (iPhone/iPad)
• Microsoft
• Internet Explorer

Let me know if you have further questions or concerns. You can reach out to the Community any time. Take care and enjoy your day! 

Sadly it did not work but thank you for the suggestion.

Hi, trisha5.

Thanks for turning to the Community about connecting your credit card to QuickBooks. I’ll help you get past this issue, so you can link your account smoothly.

There are a few possible reasons why we can't connect an account to QuickBooks Online. First, your card could have multiple names on our list. We need to make sure to select the correct one.

Next, the account might not connect to all types of accounts (for example, personal accounts vs. business accounts). Finally, the credit card may not be a participating financial institution.

The best way to identify the correct bank name is to log into your financial institution's website to verify your credentials. After logging in, copy the website's URL and go back to your QuickBooks account and connect it.

If you get the same result, you can try other versions of your FI that are listed and check if you can link the credit card. Here’s how:

1. Go to Banking on the left panel, then choose Banking.
2. Click on the Add Account button.
3. Look for your bank and select it from the list.
4. Select the link for your financial institution’s website.
5. Go to the bank site to sign in and connect your account.
6. Check if you can see the account details without any errors.

If you're able to log in successfully, log out of Chase Ink Credit Card's website. Then, continue to add the credit card in your company. If you still can’t connect or your account doesn’t appear as an option, I recommend you send a request for support on your credit card.

You’ll find detailed instructions in this article and proceed directly to the Request support for your bank section.

The information I provided should get you pointed in the right direction.

Be sure to let me know if you get the chance to try all these suggestions and what the results are. I'll jump right back in to help.

The Add Account option is not showing up under the Banking when I am trying to connect a credit card.  Not showing this option in the Chart of Accounts either

Thanks for becoming part of the Community, Margie57.
 

You can add an account from your Banking screen using the Link account button.
 

I've included an image showing where you'll find it:

Many detailed resources about working with bank feeds can be found in our help article archives.
 

I'll be here to help if there's any questions. Enjoy the rest of your day!

My credit card account has been connected and working properly for months, but I've been having trouble recently.  I have disconnected the account and reconnected it.  When I do that, I get the message that all went well, and my account is connected.  On the banking screen, I see the account, but the account balance per the bank is $0 (which is incorrect), and I get this message:  "We can't find this account at your bank."  I've signed out and back in but I still get this error message.

Thanks for joining the Community, Nisha at JVM.
 

Since you're receiving a "We can't find this account at your bank." message after your account's connected, I'd recommend signing in to the financial institution's website to confirm if something's causing it from their end.
 

Here's how:

1. Sign in on their website.
2. Navigate to your transactions page.
3. Make sure there's no messages or prompts to action. If there are any, address them accordingly.

If it's still not working properly, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the feed's working.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If your online banking works like normal while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues giving issues while using incognito, you'll initially want to try switching to another browsing application.
 

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

I've additionally included a detailed resource about system requirements for QuickBooks that may come in handy moving forward: System requirements
 

Please don't hesitate to send a reply if there's any questions. Have a lovely day!