@dmc32021. You are so right!  I was just saying that to my client who uses Wells Fargo that this was the current method of connecting, before I got this email too.

As another option, utilize MT Online for the time being. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

I am also thinking about changing from QB's also. Could you tell me what program that you went with.

Thanks

I'm having the same issue with my bank account that has been linked for several years, I get the Unknown error message from QBO when trying to Update or link the accounts. I have my business saving and business checking accounts linked to QBO.

A) I was trying to update the info for my business checking account then but when I edited the account sign-in info for my business savings account it did connect to my bank.

B) But wait, the business checking didn't update. 

C) Solved! I waited for 20 minutes and then I was able to Update/link the business checking account too.

Maybe this was just fixed by QBO support and my actions above didn't do anything? 

Since it is hockey playoff season... Do you believe in Miracles?!?!? :)  Yes, my error 324 has stopped as of 5/2/22!!  It only took 5 months to fix, dang those hands must be pooped and now need 5 months off!  In all seriousness, this is very sad for QBs, and I for one will not recommend QBOs because of this issue.  I also use Desktop for other clients and am happy, but Online, not so much!  Good luck to you all with this problem, hoping if mine is fixed that means all who use Wells Fargo are also fixed.  Go Rangers and Canes!

@dmc32021 Wow, it does seem to be updating by itself!  So you mention that you like QuickBooks desktop better.  I also use both for different clients, but I find the bank feed auto connect to be an issue with desktop and use manual downloads.  Do you have auto feeds coming into your desktop versions and if so which banks?

@Healthyway  The clients I have with Desktop are small businesses that don't require any type of auto feeds, I am old school and post items, do bank recs, etc by hand! :)  

I have had the same  issue for a month now, and got the same response from QBO that engineers are on it.

Hello there, @FraserRiverLodge. I'd like to help you get this sorted out so you can get through this and be able to connect your bank account to QuickBooks Online (QBO).

Before resolving your concern, may I ask if you received an error prompt when you tried to connect your bank to QBO? Any additional information would greatly help me provide a suitable solution to fix it.

For now, we can performing some basic banking troubleshooting to get through this. We can start by manually downloading the transactions you have in your QuickBooks Online. To begin, here's how:

1. On your left navigational bar, go to Bookkeeping then Transactions then select Banking (Take me there), or go to Banking (Take me there).
2. Go to the Banking tab.
3. Select Update.

When it's done, you'll want to go to the Banking menu again to check if you have missing transactions. If you have downloads that seems slow or stuck, the issue could be on the bank's end. You'll want to sign in to your bank's website to check.

First, get the URL QuickBooks uses to connect:

1. Go to Bookkeeping, select Transactions, then select Banking (take me there), or go to Banking (take me there).
2. Select Link account. Note: You won’t add an account, you just need the listed URL.
3. Search for your bank and select it.
4. Copy the URL listed for your bank.
5. Sign in to your bank or credit card's website using the copied URL.

If you can sign in, it's a good sign that there isn't a major issue. You'll then check the following:

1. Check your account for messages, notifications, or alerts.
2. Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
3. Check your bank’s website for any announcements about new security requirements.

If everything looks good, go back to QuickBooks and then update your banking.

Also, if you've recently updated anything on your bank's website, like your account number, username or password. You'll also want to update the info in your QuickBooks. Here's how:

1. Go to Bookkeeping, select Transactions, then select Banking (take me there), or go to Banking (take me there).
2. Select the tile for the bank account. Then select the Edit ✎ icon.
3. Select Edit sign-in info.
4. Update your info as needed.

For visual reference, feel free to refer on the screenshot below.

In addition, you can also visit this article that contains troubleshooting for specific banking error in QuickBooks Online: What to do if you get a bank error.

If issue persists, we can also perform some basic browser troubleshooting to rule out the possibility of a webpage issue.

You'll want to access your QBO account in a private browser or incognito. You can use these shortcut keys to open an incognito window:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in, try to perform the steps I've mentioned above. If it works, you can refer to this article to clear the cache in your browser: Clear cache and cookies to fix issues when using QuickBooks Online.

Once everything is good and running smoothly, feel free to check this article to learn more about how to categorize and match transactions in QuickBooks: Categorize and match online bank transactions in QuickBooks Online.

You can also use other supported browsers, feel free to visit this article to see the list of compatible browsers: Supported web browsers.

Feel free to post here again if you have any additional QuickBooks-related concerns. Rest assured, Our team of dedicated experts are always ready and would be happy to assist you. Take care!

First off, I have already tried all fixes I can find. Secondly, my bank updated their website recently, and you have 2 options to choose from before the actual login, because they acquired another bank. I called today, and they said there are many users having this issue, and they are working on a fix. My thought is that Quickbooks cannot make an educated guess about which option to choose, or is entirely unable to choose between 2 options, which makes sense to me. The options are, if your card starts with 12345, login with the last 9 digits using this box. If you card begins with 67891, login with last 9 digits using this box...

I have tried putting in all 14 digits, but Quickbooks says there are too many digits, and I am not sure my bank could understand it anyway.

My checking account icon has entirely disappeared from 'Banking' since I tried and failed to connect to the bank.

I guess it's just a waiting game, but will make it very difficult to reconcile January!

The URL in Quickbooks is not correct anymore. You need to change www.prospera.ca to two different URL's, depending on which digits the bank card starts with.  For cards starting with 6271350,  the URL needs to be: Login (central1.cc). For card starting with 58162600 the URL needs to be: Login (wscu.com) because 2 banks have become one, but they have different login URL's for each one...

Please make this change to the Quickbooks banking icons so I can get connected. I have initiated these requests from within Quickbooks, as well.

Hi. I have the same issue with Banco De Oro Unibank starting January 2022. Can you please fix it. I cannot connect the Banco De Oro since January 2022

I appreciate you for joining the thread, @Annjay.

Before resolving your concern, May I ask if you've tried performing the steps that I've provided above? Any additional information would help me give a suitable solution to your query.

Also, if you've tried the troubleshooting steps I've provided above and still received an error message, I recommend visiting this article about what to do if you get a bank error or can't download transactions in QuickBooks Online: Fix specific banking errors in QuickBooks Online.

If issue still persists, you can consider reaching out to our dedicated QuickBooks Online Support team. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

In case your subscription is Plus, Essentials, or Simple Start. You can reach out to our support team from Monday to Friday 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. If your subscription is QBO Advanced, you can contact our support team anytime and any day.

Feel free to get back to me if you need further assistance with this, @Annjay. You can also post here in the Community if you have any additional QuickBooks-related concerns. Our door is open 24/7, and we have a team of dedicated experts that's always ready to help you. Take care, and have a good one!

Something’s not quite right

Hey dmc32021,

Thanks for chiming in! I searched our investigation database, and there are no specific cases of Well Fargo connection issues. Could you try this in a private browser for me and tell me if you get that same error message? Here are some shortcuts depending on your browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

I will be awaiting your response! See you soon. 

Appreciate the quick reply.  I use Chrome and did the Ingognito and am getting same error. It "updates" (swirls) for about 10 minutes than finally gives me that error message.  I also tried other browsers with no luck. All was great till this morning. I also had a colleague try to connect and got same error so it is not my computer.

@dmc32021 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

@dmc32021 I wasn't in Wells Fargo yesterday, but it's working great today.  Are you able to access today?

YES! all working fine today, must have been a gltich, I hope :)  thanks for checking!

i wan't to connect my quickbooks to a bank but I can't find the banco de oro unibank in the list. 

Hello there, @Annjay.

I'll share details about the connection of your bank in QuickBooks Online (QBO).

For now, the option to connect the Banco de Oro Unibank in QBO online banking is not yet . Instead, let's send a request for the support of your bank by following the steps below:

1. Go to Transactions.
2. Select Banking.
3. Click Link account.
4. Enter the name of your bank in the Search text area.
5. Scroll down the web page and select the Still can't find your bank? option.
6. Type in the name and web address of your bank.
7. Click Request.

However, if you wanted to categorize your online banking transactions at this moment, you can download them from your bank and upload the file to QuickBooks. This article will show you the steps needed in uploading them: Manually upload transactions into QuickBooks Online.

Additionally, I've also included this helpful article for the steps in case you need to start balancing your bank account register: How to reconcile your accounts so they always match your bank and credit card statements?.

If you have follow-up questions about this or any other concerns with QuickBooks online banking, please don't hesitate to click the Reply button below. I'm willing to help and assist you anytime. Take care always!

@Annjay 

If your bank is located in the US or CA, utilize MT Online as a workaround.

https://www.moneythumb.com/?ref=110

Retrying in an incognito browser window, as directed above, did not work.

I have had the exact experience. It is a maddening, repeating loop.

We don't want you to have that kind of experience, @MADMOUJE.

Can you tell me more about the bank that you're having trouble with and the error message that you're encountering? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!