AGREE!!  I got the same email saying it is being worked on and sorry, seriously?!?! How can the IT folks still have a job! Connection was working perfect for me till 12/9/21, so you are telling us no one can pinpoint what changed from then on?!?! At least I am "lucky" to connect after several reboots, get my updates done, then it disconnects again and rebooting starts all over.  Sad!

I have followed the steps to add my bank (Keybank small business) for the past week without Quickbooks answering me back.  I keep requesting the url for Keybank small business log in without any success.  Tech support says it takes up to 24 hours for a bank to be added.  Its been 5 days!

Thanks for following the suggested steps above, @JArrand.

I can see how important it is for you to connect with your financial institution in QuickBooks.

Let me join in this thread and provide you with further assistance.

For me to better understand the issue, can you tell me more about the error you're getting with? Sometimes certain bank errors can block QuickBooks from connecting your accounts.

Here are the following scenarios of why you're unable to connect Keybank small business:

• The bank may not be a participating bank. 
• Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
• The bank is having system maintenance.
• Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.

To verify, reach out to your bank and check for any maintenance updates. You can also ask for a request to establish a connection with QuickBooks. If everything is good from your bank's end, make sure to select the correct FI name when connecting the account.

You may also perform some basic troubleshooting steps to isolate the issue. At times, the accumulated cache in your browser causes sync and connection issues between your bank's website and QuickBooks. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
 

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once you're in, head to the Banking or Transactions menu again. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. If you're still getting the same result, switch to other supported browsers.

Moreover, here are some articles that you can read to help speed up the reviewing process of your online bank transactions:
 

• Categorize and match bank transactions
• Setup bank rules

If you have any other banking concerns, let me know by adding a comment below. I'm more than happy to provide additional assistance. Have a good one!

I've been trying to connect since last year. It does not work and I wouldn't count on it working and if it does it will probably break again and no one will be able to help you. Quickbooks has absolutley no clue what is going on. You would think they would have hired an engineer by now to fix this. They keep saying "our engineers are working on this" "there is currently and ongoing investigation" then you will receive an email saying it's all been resolved. Some of these people don't know anything about an investigation. They just keep lying about everything. The worst company I've ever done business with in my life.

Stacy, I knew things might be changing with Wells Fargo because I was seeing different error codes & their website has been redesigned.  So I thought it would be worth it to try another browser, which hadn't worked before, and I don't know if I was actually in private mode.  It reconnected seamlessly.  When I checked it on my usual browser, it looked the same, connected.  Can't say I've ever been so excited.

JArrand, I had a similar experience, maybe, with American Express.  I was choosing the incorrect one in the dropdown menu of names unbeknownst to me.  It would never connect.  Come to find out my client had a personal credit card, not a business card as I thought.  There was no auto connecting choosing the incorrect one.  

@Stacey81

That was meant for you.

@dmc32021 I knew things might be changing with Wells Fargo because I was seeing different error codes & their website has been redesigned.  So I thought it would be worth it to try another browser, which hadn't worked before, and I don't know if I was actually in private mode.  It reconnected seamlessly.  When I checked it on my usual browser, it looked the same, connected.  Can't say I've ever been so excited.

@Healthyway  Thanks for the info but no such luck for me!  I try different browsers all the time, try disconnecting and starting from scratch several times, nothing works when I try to connect for the first time. In all browsers, after several attempts I do actually connect, update my QBs, then it bombs out again!  I don't want to burst your happiness, but let us know if it continues to work next week, thanks!

UPDATE - I tried Chrome Incognito to log on and it connected first time!! I am no expert IT guy but why?? and if it works in that mode how the heck can QBO and WF not figure it out in normal mode?!?! Will let you know if it continues to function fine in Incognito, which I am guessing is the same as Private Mode?!

Hi there, dmc32021.

I'm here to ensure you're able to connect to your bank account in QuickBooks Online (QBO).

I appreciate you for alerting us and performing several troubleshooting steps to resolve the bank connection issue.

If the issue persists, I recommend contacting our Technical Support team to go over your account and double-check everything. Our phone representatives have tools that can access your account to reinvestigate the issue and can provide fixes immediately.

Here's how  to reach them:

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

In the meantime, you can manually upload your transactions in QuickBooks Online, for the detailed instructions, please visit this article: Download transactions from your bank and manually import them into QuickBooks Online. 

Here are a few articles to help you make sure your accounts are accurate and matched.

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

You're welcome to post in the Community if you have other banking concerns. I'll be around to help you further. Have a pleasant day.

Hey, I don't recall.... do you bank through Wells Fargo?

Hey Stacey81, I do bank with Wells Fargo and my bubble has burst!  Using the Chrome Incognito failed for my other company and I just tried again for our main business and it did not connect! Seems new browsers or new Private methods work the first time but then don't, just a tease.  Have you had any luck?

I am back to failed at Wells Fargo too.  So sad.

To all QB's Experts - PLEASE - stop telling us to contact your support team when they and Wells Fargo keep sending us notes saying "sorry, we r aware and working on it"!! I did try to contact support when it first happened back on DEC 2021 and was on hold too many times for over 45 minutes, finally got through once and was told the same "our engineers are working on it!!"

Yes I actually have it working now for the first time since last year with absolutely no help from Quickbooks "experts" or whatever they are. So I am not listed as the owner on our business account so WellsFargo could never tell me anything and kept saying to call QB. So I finally talked to the right person at WellsFargo and she said to have my boss call this number.... he called and he told them what the problem was. I believe it had something to do with the security connection from their end because whatever they did on that phone call fixed it. It's a miracle! Took him 5 minutes. I logged out and logged back in and boom. Fixed. Here is the number for Wells Fargo customers that use quickbooks. I suggest giving this a go and see if it works for you. I think my boss just had to confirm a few things and maybe change some settings or something within the account, things I don't have access to. Let me know if this helps you guys, I'm very curious to see if it does:

[removed]

check out my comment below regarding this issue.

Internet Explorer isn't a supported browser anymore.  Why would you be using it still for a professional app?

That is great news Stacey81!!  Looks like they deleted the phone number, not sure how to get around that!

Well I'm allowed to share a customer service number so I will keep posting it so people can actually get some help. 1-800-956-4442

Stacey81... Am hoping to call that number later today.  Is your connection still working? We just received yet another email from WF apologizing for the 324 error and they are working on it.  But yours got fixed, make sense?!?! :(  So I called that number and the person had no idea about a connection issue and said she doubted she could help, and she did not, said it is a QBO issue!  Perhaps I will keep calling WF and hope to reach the same person you did! 

Wow that's ridiculous. Did you ask them to check any kind of security connection on their side of things? They are indeed able to do that as long as you are the owner on the account. They all told me they had no clue what I was talking about either. My connection is still working, I do have to login, update, log out and log back in but it works every day now with no help from quickbooks. Super sketchy.

@Stacey81 & @dmc32021 Whether I am using a different browser or my usual, I have to "reconnect" Wells Fargo then, it doesn't, but if I log out of Quickbooks and then back in, it is magically connected.  This has happened several times. Quite a pain, but it works.  Just don't understand why it's the only bank of the many my clients are connected to, large & small, that won't stay auto feeding every day, but continues to give me the error that it can't find the bank. 

@Healthyway and @Stacey81  - ok, so I think we are now all on the same page with the same issue.  I was lucky enough to eventually connect, like the both of you are now doing, since Dec 9,2021 - log on, update, get error 324, log out, log in and bam, I am connected!  Am glad you both have reached my level but it still is an error that all started 12/8/21 at 11:23pm when WF did some type of update! Seems this may never be fixed! Have a good week.