I cannot enter a tag in transactions anymore

Hi there, sauveur.

Is the tag field missing? Are you not able to save transactions after putting a tag? Please describe how you're not able to enter a tag. 

You can click the small collapse icon on the right-hand side of the transaction, so you can see the Tags field and enter a tag. If you can't see it or enter a tag in it, you can do the basic browser troubleshooting steps.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

• Google Chrome: Ctrl + Shift + N
• MS Edge and Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you can add tags, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

Feel free to share an update after doing the steps above.

when I enter a tag in the tags field of   a transaction, I see the pop up window showing all the relevant tags. I click on one of them but nothing happens( the tags field still contains the input characters)

No message. nothing. It is like I have not done anything.

For instance,  I enter "ad" on the tags field  , so a list pops up : "admin, homestead"

I click sur admin. Nothing happens. I still have the characters "ad" in the  field.

Please note that I can delete the tags already attached to the transaction (but then I cannot put them back)

This is quickbooks self employer intuit.

I am on safari private window ( macbook pro macos 11.2.3)

Same thing on google chrome.

It uses to work perfectly until few days ago ( may be 4)

Thanks

Sauveur

Hello, sauveur. 

Thank you for reaching back to us in the Community. I've checked with my resources and verify with the engineering team, we haven't received any similar issues reported in QuickBooks Self-Employed. I recommend reaching out to our customer support team. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information. They'll be able to further assist with determining why you're unable to add tags in the transactions. 

Here's how to contact our support team: 

1. Click the Assistant from the top bar.
2. Enter your concern. 
3. Tap Talk to a human. 
4. Select how you prefer to connect with our support team. 

Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.     

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