There are various reasons why you encountered error 103, and we'll go over them individually, secretary-pftk. I understand the convenience of connecting your Relay Financial Bank to QuickBooks, and your effort in doing so is appreciated.
Before starting with the troubleshooting, I would like to verify if you're trying to link a new bank or an existing one. Is there any specific error code or message? This way, we can provide the appropriate resolution to your situation.
Error 103 is caused by an incorrect username or password for the bank account you are attempting to link. If it's already linked to QuickBooks and you verified the correct credentials, consider visiting your bank's website to see if third-party access is required. Enable it according to your bank's guidelines or reach out to them for assistance if you need help.
To enter or update your bank sign-in info in QuickBooks, refer to Step 3 in this article: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.
On the other hand, if this is a new connection, I recommend contacting our live experts if the credentials are still invalid during the process. They're equipped with the necessary tools to investigate this issue further. Here's how to do that:
- Go to the Help icon on the top menu.
- Select the Search tab and enter your concern. For instance, enter help.
- Click the Contact Us button and choose between Chat or Callback to connect with us.
In the meantime, consider adding your transactions by downloading them from the bank and uploading the file to your QuickBooks account. Check out this guide for more details: Manually upload transactions into QuickBooks Online.
Once resolved, try connecting your bank again to QuickBooks Online. Then, review imported bank entries through this guide to ensure they belong to the correct accounts: Categorize and match online bank transactions in QuickBooks Online.
Lastly, save this material to confirm the account balances are consistent and accurate: Reconcile an account Online.
Respond to this message if you have follow-up questions regarding bank connection. You can also post about the matching and reconciling method in the future. We'll be here to assist you.
