Thanks for posting your concern today, @inspiredbygracee.
 
I'm here to share some information about your customer's payment.
 
Our system automatically puts the money in your bank account and uses the bank account you picked when you signed up for QuickBooks Payments. The time it takes to get the money into your bank account depends on your product and payments plan. Learn more about deposit times for QuickBooks Payments.
 
For future reference, read through this article to learn more about how to reconcile your account match your bank and credit card records to have accurate financial data. 
 
Don't hesitate to post again if there's anything else you need help with about customer payments. I'll surely help you with it. Take care always.