I had an account reconciliation get interrupted and now I'm getting a message (on the reconciliation page) "Unexpected error occured. Please try again."

This isn't the kind of experience we want you to have while reconciling an account in QuickBooks Online (QBO), @twosharps2000. That's why I'm here to share details about the error you've encountered and the actions you need to help take care of this matter.

Currently, we have an ongoing investigation about the unexpected error when accessing the reconciliation window. Rest assured that this issue is being taken care of with the utmost urgency. Hopefully, you can get back to business and reconcile your accounts in no time.

In keeping with this, I suggest contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix.

In case you want to talk to one of our representatives to relay this matter, you need to request a callback. You'll first have to check out our support hours to ensure we can assist you on time. Here's how: 

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). 

Once resolved, you can refer to this article for the step-by-step guide on how to continue your reconciliation: Reconcile an account in QuickBooks Online. It also includes details about reviewing your past or completed reconciliations.

Also, I'm adding this article to guide you anytime you need help doing or fixing a reconciliation in QuickBooks: Learn the reconcile workflow in QuickBooks.

We appreciate your patience regarding this matter. You can jump right back into this thread if you have other account reconciliation concerns in QBO. I'm always here to help. Take care, and I wish you continued success, @twosharps2000.

Hi there, Recently I got the same error message when reconciling the account. Is there a way to resolove this issue? Appreciate your assistance in this matter. Thanks.

Hello there, Reak.

I can see the urgency of getting this resolved as soon as possible so you can have your accounts reconciled. Occasionally, QuickBooks Online (QBO) stops working properly since locally stored internet cache files can cause the product to behave unexpectedly due to overloaded site data. I recommend opening a different browser or a private window to isolate possible issues. This can help us remove any cache-related matters that may have contributed to the problem.

Here's how to activate incognito mode in some of the most common online browsers:
 

• Google Chrome and Microsoft Edge: Ctrl+ Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can finally reconcile your account, it's safe to say that the browser has caused it. This can be fixed by clearing your cache and cookies.
 

Moreover, you can also check out these articles for more ways of fixing reconciliation issues: 
 

• Fix issues the first time you reconcile an account in QuickBooks Online.
• Fix issues at the end of a reconciliation in QuickBooks Online.

Additionally, I'll also share this article that can serve as your reference to help you manage your reconciliation report in QBO: How do I view, print, or export a reconciliation report?

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with reconciling accounts in QuickBooks. The Community team always has your back.

Hi there, thanks for the support. I have tried a few web browsers for a few days in incognito mode. Unfortunately, the same error message "Unexpected error ocurred. Please try again." still emerged after clicking "Finish Now" button in the Reconconciling Window.

What should I do to resolve this?

Cheers

Reaksmey

Hi there, Reak.

Since the troubleshooting steps provided by my colleague @DHeraV above haven't fixed the issue, I recommend contacting our Support Team to conduct further investigation and, if necessary, create a ticket.

Here's how:

1. Log in to your QuickBooks Online account.
2. Click on Help (?).
3. Select the Search tab, then hit Contact Us.
4. Choose a way to connect:

• Start a chat with a live support.
• Get a Callback from the next available support.

I've added this link so you'd know more about the Support hours: QuickBooks Online Support.

You can also check out this article as a reference for fixing past reconciliations: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Feel free to get back to this thread for any follow-up questions about the reconciliation process. I'll be here to assist.

Thanks. I'll contact the support team accordingly. Cheers. Reaksmey