Hello there, @wordlady6070. I wish you didn't have to go through this.

Since you've been waiting for quite some time for the callback. I suggest going to this link which have the phone number of our customer support team and call them directly: QuickBooks Online Support.

Know that availability of support agents is a possible reason why a return call is taking awhile.

After sorting this out, make sure to reconcile your accounts to keep them up to date.

Let me know if you require further assistance on your bank transactions. I'll be here to provide assistance. Keep safe.

@JanbonN  - SOOOOO not helpful!!!  You'd like me to re-live yesterday's experience?  Wasting an hour of my life on hold with someone that I had to work very hard to understand, and who knew almost NOTHING and continually put me on hold?  Indeed, at the 20 minute mark, I had only just then cleared the menu.  That was nothing less than an exercise in frustration and, in the end, nothing was gained.  I asked for a supervisor to call me back. I was promised a call at 1pm.  No call ever came.  If you suggest help for someone, please re-consider: "Call us" as a solution.  We ALREADY KNOW to call the help line.  That is not helping. Helping is suggesting a solution, @JanBonN

i have the same issue...any word on a fix?  are you deleting the dups?

Hi there, Heidi.

Let me share some information about this matter to help you get back to business. 

Upon checking, the investigation about duplicated transactions has already been resolved. We might not be able to delete the duplicate transactions from our end. However, what you can do is manually correct the existing incorrect or duplicated transactions within QuickBooks Online.

Here's how:

1. Click Transactions, then select Bank Transactions.
2. In the For Review tab, click the checkboxes to the left of the date for the transactions you want to exclude.
3. Once done, click Exclude to move these transactions to the Excluded tab.

Furthermore, once done excluding the duplicated transactions, you can view these helpful articles to manage the correct bank transactions in QuickBooks Online to make your account accurate and balanced:

• Categorize online bank transactions in QuickBooks Online.
• Match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

You're always welcome to reach us if you need further assistance in managing your bank transactions in QuickBooks. Our team is ready to provide assistance and help you solve your every concern. Have a nice day!

I do not believe that this issue has been resolved as you stated.  As of today, additional duplicate Chase credit card transactions have incorrectly downloaded.  Can you please provide an update on the fix.  Thank you.

Hello there, @kevinh.

Let me share information about the issue with duplicate Chase credit card transactions in QuickBooks Online.

The issue has been resolved, and the resolution has been implemented. The bank account should be ready for you to use.

However, you must manually correct the existing incorrect transactions within QuickBooks Online, as that cannot be resolved from our end. To resolve this issue, please perform the following steps within QuickBooks Online. To exclude a transaction or multiple transactions:

1. Click Transactions, then choose Banking.
2. You'll see the New Transactions tab. Tick the checkboxes to the left of the date for the transactions you want to exclude.
3. Once done, click the Batch Actions drop-down arrow and select Exclude Selected.
4. The transactions move to the Excluded tab.

Here are articles you can read to help you manage your bank transactions in QuickBooks Online:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Don't hesitate to click the Reply button below if you have questions about your bank transactions in QuickBooks Online. I'm always here to help. Have a great day.

I thought I was crazy.  It worked before and then all of a sudden it quit working.  I've been searching and searching trying to figure out how to change the where the transactions are stored and now I have to go into each one and categorize and then edit and put to the right credit card account.  Big Pain.  I hope QuickBooks fixes soon.