I have 10 employee credit cards. Today every transaction for each card downloaded to every card. Anyone else having this issue?

Good morning GDS2,

Thank you for reaching out to the Community! Could you tell me the name of the bank you are using? That way, I would be able to see if an investigation has been started or if a possible temporary workaround is available.  In the meantime, I am adding this article about setting up a bank or credit card account with multiple subaccounts to connect to your bank easily and reconcile downloaded transactions in QuickBooks Online.

• About bank or credit card subaccount setup

I will be looking forward to your response! See you in a few. 

Same issue Chase Bank Credit Cards. 

We have 17 employee cards. Have anywhere from 40-500 charges in the "for review" tab on each card. Charges from all cards on each card. I had every single one cleared yesterday and now have approx. 5,000 charges to review that were previously accepted. I talked to Quickbooks  support this morning and was told they are aware of the issue, and said they are working with Chase Bank to resolve it. However, no timeline to fix and I was told I will have to manually exclude all of the transactions as it is unlikely once they fix it that these transactions will go away in for review once they appear. 

Thanks for offering to help. It's Chase Card Services.  I've used this feature for several years (like since it was available) and never had an issue. I disabled all the accounts and then linked again. Same result. It also disregarded the date I put for starting transactions (Dec 13) and basically downloaded transactions from the past few weeks. I logged onto my Chase account, and it all looks fine. The transactions only show up on the correct individual cards. So the problem is only with the link/download data. My email is [email address removed] if you want to communicate with me.

Hi Cpriest10,

Thanks for the validation that it's not just me, Sorry to hear the bad news---so unpleasant to wakeup to this situation. I think I will just wait a few days and see what happens......

I am also seeing transactions that were previously cleared-----so weird and quite frustrating.

QBO should have posted about this as soon as they identified the problem.

Hey cpriest10,

Thank you for sharing that update with me. I want to believe that you have been added to the list of affected users, so rest assured that you will be notified through email once the issue is resolved. I will check the investigation status from time to time to see if there are any further updates and post a response here. I appreciate your patience thus far.

Thanks for responding and sharing the bank you used, GDS2. As cpriest10 mentioned, an investigation has started for this, and the temporary solution would be to manually exclude the transactions, which I know can be tedious. I urge you to call us in to be added to the list of affected users too so that you will be notified of the resolution as soon as possible. I would also appreciate your patience as well as our backend team work on the case!  

Same issue here, same bank, same massive list of transactions. It looks like Chase may have changed the way it sends transactions to QBO and it caused chaos.  We now have over 650 unmatched transactions across all of the employee cards.

Same here, also Chase cards.  Five cards and nearly 250 transactions this morning.

We see the importance of this matter, @twSPE. We'll point you in the right direction to ensure you receive information about how to fix this banking issue.

Before anything else, know there's an ongoing investigation about Chase Bank pulling transactions from other credit card accounts and importing them to the wrong account. Our Engineers are aware of this and are currently working on a fix. That said, we recommend contacting our Customer Care Team so they can get your details and add you to the list of affected users. These are the steps:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

You can check this page for more details: QuickBooks Online Support.

Also, we recommend visiting these handy articles to help you manage bank transaction, and reconcile an account inside QBO:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

@twSPE, please don't hesitate to let us know how it goes. The Community space is always ready to provide further assistance if needed. Stay safe.

Happened to me! Please help

Same here and Chase Bank - over 1,200 transactions downloaded overnight. We are in chat with QBO Support right now. Thank goodness we monitor all our clients' accounts every morning. Hopeful that QBO techs can "undo" whatever button was pushed last night to cause this! 

Yes this is impacting our company - we have 23 Chase Ink Visa cards on our account each linked to a Credit Card account in QBO.   

We clear our downloaded transactions daily has we have service technicians purchasing misc. items for customer projects, and we have to deal with these to ensure customer invoices are updated daily.

I have some cards now with 100 + downloaded transcations!

Once card now has 450 downloaded transactionsfor - this card only had 3 "Real" transactions total in 2023.

EPIC PROBLEM!!    

Just to clarify, it is only the Chase INK cards with this problem. My Chase Southwest Visa Rewards cards are fine. All bank accounts are fine. It is ONLY Chalse INK cards with this download error problem.

Hi Kurt, your post is a sub-par solution for communicating on this issue. I believe that Intuit knows the companies that are linked to Chase Ink Visa cards and you can post or email us directly. We have been quite vocal about the scope of the problem and the impact with managing year end financials.

Hi Sasha, we shouldn't need to join call in to be updated on this issue. That is RIDICULOUS!

Hi Sasha, call me crazy, but I see no update and it's been more than 24 hours. Even an update like "we've identified what was changed that made it explode, but don't have a fix yet" would be helpful. Crickets chirping is not good.

Our 17 are Chase Southwest Visa, so not just Chase Ink unfortunately. May be mixed and matched which ones are having issues but can confirm it's not just one line of Chase. 

I would also feel less amused if a certain function don't work as expected and I know the importance of resolving this as quickly as possible. Rest assured, our engineers are working to identify the cause to provide a solution and will provide updates regarding this issue's status via email.

In the meantime, you can manually correct the existing incorrect transactions. 

Here's how:

1. Left navigation, select Transaction.
2. You'll see the New Transactions tab. Click the checkboxes to the left of the date for the transactions you want to exclude.
3. Once done, click the Batch Actions drop-down arrow and select Exclude Selected.
4. The transactions move to the Excluded tab.

I'd suggest getting in touch with our live support so that they can further check the details of the investigation. 

Additionally, I'd like to leave this article to learn how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions.

Keep me posted, @GDS2. I want to ensure that this gets resolved.

I am also experiencing the same issue. Can I get added the to email notification list for when this is resolved? 

Hello there, sdavis24.

Yes, you can be part of the email list to receive notifications about the investigation updates.

I've got here the steps on how you can reach us.

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can check our support hours in this article: QuickBooks Online Support.

Once everything is all set, here's an article on categorizing transactions that have been matched into the wrong account: Unmatch downloaded bank transactions or move them to another account.

Please feel free to leave a reply if you have other concerns or clarifications. I'll be around to assist you further. Keep safe.

Good Morning, everyone! 

Thank you for your time. I do have an update from the Investigation Team. Investigation-96737 has now been resolved. Here are the steps to solve the issue:

1. You must manually correct the existing incorrect transactions within QuickBooks Online, as that cannot be resolved from our end.
2. Click Transactions > Banking.
3. You'll see the New Transactions tab. Click the checkboxes to the left of the date for the transactions you want to exclude.
4. Once done, click the Batch Actions drop-down arrow and select Exclude Selected.
5. The transactions move to the Excluded tab.

Thank you, everyone, and I hope this corrected the problem! Let me know how it goes below. 

We are also experiencing this issue with Chase Bank & QBO as of 12/13/23 for our two companies & we do not consider it resolved.  I've excluded all of the credit card transactions for one company, taking basically two full days, as instructed. However, they did not come off the P & L.  How do you recommend all of these transaction duplicates be removed from P & L?

Welcome to the Community space, @nanalo5. I appreciate your patience in following the steps instructed by my colleague.

After checking on my end, I found that the investigation has already been marked as resolved. However, since you are still experiencing the same issue, I recommend contacting our customer support team for further research. They have the tools to access your account safely and provide you with further instructions to resolve the issue.

To reach them, you can follow the steps below:

1. Log in to your QuickBooks Online Company.
2. Click on the Help button at the top of the page.
3. Choose the Search tab, then click Contact us.
4. Type in your concern, and click Continue.
5. Under Callback, click Have us call you button. This will route you to enter your details.
6. After that, select Get a call.
7. You will now be added to the queue and wait for us to call you.

Alternatively, you can check this article containing their support hours and a phone number: QuickBooks Online Support.

Additionally, here's a helpful article on managing your bank feeds in the program: Categorize online bank transactions in QuickBooks Online.

Please let me know if you have any additional questions or concerns about your bank transactions. I'm here to assist you. Have a wonderful day!

Yes!!!  It's making me NUTS!!!  I've been on the phone for hours with someone who moves very slowly and hardly speaks English. I was promised a return call from a Supervisor 4 hours ago.  Does anyone have a fix?