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Think2
Level 2

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

 
8 Comments 8
MaryLandT
Moderator

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

I understand the frustration of not being able to work with Union bank for online banking in QuickBooks, Think2.

 

While our Online Banking Team is working to identify the cause of the connection, you can download transactions using a CSV file from your bank. Then, manually import them to QuickBooks.

 

Here's how:

  1. Go to the Banking menu, then select the Banking tab.
  2. Click the Link account ▼ drop-down and then Upload from file.
  3. Select Browse, select the file you downloaded from your bank, then click Next.
  4. From the QuickBooks account ▼ drop-down, select Union bank, then select Next.
  5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then Next.
  6. Mark transactions you would like to import, then Next.
  7. Click Yes and Let's go when ready to upload.
     

If you see an error message, don't worry. Here's how to fix errors while uploading your transactions.

 

Now that your transactions are in QuickBooks, you can match and categorize them.

 

Regarding those cases, we'll send you updates regarding the status of the issue via email.

 

Keep me posted if you have follow-up questions about this. I'm always right here to help manage your bank transactions.

Think2
Level 2

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

July 12 2021 and this issue is still not solved. here is my case number: 

[removed]

RenjolynC
QuickBooks Team

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

I hear you on this, Think2.

 

I've checked the status of the investigation and found that it's still open. While we're unable to get any updates about this issue, I'd recommend contacting our Customer Care Team. They can add your company information to our notification lists, so you'll be updated when it is resolved.

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

 

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

 

Once the issue is resolved and you have the new transactions downloaded, you can categorize and match them. The step by step instructions are included in this article: Categorize and match online bank transactions in QuickBooks Online.

 

Please reach out again if you have any additional questions or other concerns. We'll be around to help you out. Take care and stay safe!

Think2
Level 2

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

I can’t believe this isn’t solved yet. I just signed up for zoho accounting and their bank feed with union bank was no

problem at all. I’m shocked QuickBooks can’t make it work Ike the other software. This is embarrassing. Time to migrate my account I guess. 

Think2
Level 2

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

Still not working. Amazing. 

Think2
Level 2

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

How is there no one from QuickBooks fixing this??? Over a month and union bank connection still not working. ???

Fiat Lux - ASIA
Level 15

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

@Think2 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

 

PBS1
Level 1

I have 2 cases open. It’s been a month. And still union bank feed not working. Can’t believe this. So frustrating. Godaddy book keeping software works.

I think the problem is on Union Bank side.  All of my other banks are working. 

 

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