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Good morning, @mverwys-atcforme.
For this one, you'll need to enter the split transaction into QuickBooks, then match it to the payment from your bank account. I'll walk you through some steps to help you along the way.
This opens the Split transaction window.
That's all there is to it. For additional details about this process, check out Categorize and match online bank transactions.
Please don't hesitate to let me know if you have any questions or concerns. I'm only a reply away. Take care!
I'm also having this issue, but when i follow those steps the payments get categorized as a charge and increases the balance of the credit cards.
That’s quite strange, @egeorge4.
When you made a purchase, the balance will increase. However, since you mentioned that you made payments towards it, the balance should decrease. In your case, you got the opposite.
The best approach we can perform is to exclude the transaction you have in your bank feeds. Then, enter the credit card payment manually by following the steps below:
First, you’ll need to undo the transaction from the categorized tab.
To exclude, here’s how:
Once done, let’s enter the payment manually by recording a Pay down a credit card in QBO:
I also added this article for your reference and an alternative method of recording the transaction: Record your payments to credit cards in QuickBooks Online.
Additionally, here are the articles that will help you with categorizing your transactions. Once done, reconcile them to ensure your books are balanced:
Let me know if you have more questions about making deposits. I’m just a few clicks away. Have a great day!
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