cancel
Showing results for 
Search instead for 
Did you mean: 
tom.triplett
Level 1

I have an AMEX account that downloads transactions. The numbering feature, next to my Quickbooks balance is not zeroing after transactions have been reviewed.

 
4 Comments 4
KathyS296
Level 4

I have an AMEX account that downloads transactions. The numbering feature, next to my Quickbooks balance is not zeroing after transactions have been reviewed.

Screen shots would be helpful to understand what you are asking about. Are you referring to the balance shown on the dashboard?  

 

If this solves your issue please mark as solved so persons answering questions can skip this question and move on to another question where an answer is needed.

tom.triplett
Level 1

I have an AMEX account that downloads transactions. The numbering feature, next to my Quickbooks balance is not zeroing after transactions have been reviewed.

I'm referring to the number of transactions for review. For instance, if there are 3 transactions that need review, a 3 appears next to the balance. On my AMEX acct. the number doesn't zero, even after all transactions are reviewed (currently at 61).

tom.triplett
Level 1

I have an AMEX account that downloads transactions. The numbering feature, next to my Quickbooks balance is not zeroing after transactions have been reviewed.

attached is a screenshot showing AMEX in QB matches with Bank, and no transactions to review, but 61 still showing at the top. All other accounts were showing numbers as well, but zeroed once the transactions were reviewed.

Ashley H
QuickBooks Team

I have an AMEX account that downloads transactions. The numbering feature, next to my Quickbooks balance is not zeroing after transactions have been reviewed.

Thanks for the detailed response and screenshots, @tom.triplett.

 

At this time, we have an on-going issue where users are having this behavior with their American Express (AMEX) account in the Online Bank Feeds in QuickBooks Online. Rest assured, our Engineering Team is diligently working for a fix. To get updates about the resolution status, I recommend reaching out to our Online Support. This way, they can add you to the list of affected users and provide this investigation number for easy tracking: INV-46077. Here's how to get in touch:

  1. Sign in to your QuickBooks Online account.
  2. Press on the (?) Help button in the top-right of the page, then Contact Us.
  3. Type in your question or concern in the Description Box then hit Let's Talk.
  4. Choose how you want to get contacted.

You'll hear from an agent shortly. Once connected, the agent will perform some further troubleshooting and place you on the list.

 

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance. I've got your back. Have a good day.

 

 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Accept as solution"

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up