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smith-catherine
New Member

I have an error message that my reconcile balance is off by $1448.84 which looks like two different checks that were deleted due to double entry. How do I fix this?

 
1 Comment 1
GenmarieM
QuickBooks Team

I have an error message that my reconcile balance is off by $1448.84 which looks like two different checks that were deleted due to double entry. How do I fix this?

Addressing reconciliation problems is crucial for smooth staff management, smith. At QuickBooks, we strive to ensure that our customers have a smooth and seamless experience. Let's work hand in hand to troubleshoot this issue.

 

In QuickBooks, you'll get a message before you start reconciling if anyone has made a change that affects your beginning balance. If you receive this alert, you can click on the We can help you fix it link to access your discrepancy report. Take your time to review the report in detail and consider whether any adjustments are necessary to ensure the accuracy of your records.

 

Please see the photo below as your reference:

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When you open the discrepancy report, review the previously reconciled transactions and compare them with your bank statements. If the deleted checks were reconciled from the previous period, you may need to redo your reconciliation.

 

You can check out this article to help you gain more insights on how to resolve errors or discrepancies when reconciling: Fix issues for accounts you've reconciled in the past in QuickBooks Online

 

Let me know if you need more help with your reconciliation process. I'll circle back or someone from the Community is ready to assist you.

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