Welcome to the Community space, @thriveyogasummit.
I’d like to help and address your concern right away. Let me direct you to our dedicated team who are specially trained in handling this kind of situation.
I recommend contacting our Merchant support team. They have the proper tools to securely check your account and provide additional information about those charges.
To reach out to them, you can refer to the steps outlined in this article: Contact Payments or Point of Sale Support.
Additionally, I’ve also collected these resources that you can read for future reference in recording invoice payments online:
Know that you’re always welcome to post a reply in this thread if you have any follow-up questions or concerns. It’s always my pleasure to help and keep you in working order. Have a great day ahead and take care!
I've already called those numbers, and requested help with no answers. Each person sends me to another department and is unable to assist in a simple act of a receipt for what I'm being billed for through Intuit.
I understand the urgency of this matter, @thriveyogasummit. I can share some details on where you can check the extra charges to your account.
You have two option to check your credit card for an unrecognized QuickBooks charge.
Option 1: Look up charge by filling out a form.
For the detailed steps and the form you'll need to fill out, you can check out this article: Understand Intuit charges on your credit card or bank statement.
Option 2: Look up a charge in your billing history.
I recommend you contact our QuickBooks Online Support again if you still encounter the same issue. They have the ability to pull up your account and help you settle the charge.
You may check out this article to learn more about payment processing fees.
Additionally, you can check out this article to learn more about your billing and subscription: Manage billing, payment, and subscription info in QuickBooks Online.
Please let me know in the comment section if you need anything else or if you need any further assistance managing your billing and subscription. I'll be around to help you. Enjoy the rest of the day!