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10952bnc
Level 1

I have gotten over 70 emails this morning stating that my QB account has been updated, I have not updated my account. Is this a fraud or a glitch

 
2 Comments 2
ShaniamarieC
QuickBooks Team

I have gotten over 70 emails this morning stating that my QB account has been updated, I have not updated my account. Is this a fraud or a glitch

Thank you for reaching out to the Community, @drmowers.

 

Certainly, I can help you with your concern about receiving emails claiming that your QuickBooks account has been updated and verifying whether it's a fraud or a glitch in QuickBooks Online. 

 

Firstly, it's important to verify if the email you received is from a valid Intuit service email address. We take security very seriously and have a website where you can report phishing emails and other security issues.

 

To avoid falling for suspicious phishing emails, it's important to be aware of some common signs. Scammers can make their emails look convincing, but here are some things to watch out for to ensure that an email you receive is actually from Intuit:

 

  • We’ll never ask for your personal info in an email.
  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

 

Check out our online security tips to help you keep your information safe.

 

Moreover, if this suspicious email includes links, I encourage you not to open or click them. See this page for the list of email scams: Security notices. Also, here's how you can report it:

 

  1. Go to this link; https://security.intuit.com/.
  2. Click Contact Us.
  3. Look for Report a fake email (or phishing email) and click on it.

 

Additionally, let me also share these articles on how you can better protect your account and how we keep your data secure: 

 

 

If you have further concerns about the multiple emails you received. Feel free please reach out to us in the Community. Rest assured we'll get back to help anytime. Have a great day!

money6
Level 2

I have gotten over 70 emails this morning stating that my QB account has been updated, I have not updated my account. Is this a fraud or a glitch

You're not alone. Reddit and other communities show the same. 

It's an Intuit 'issue' and the extent to which this is an issue for us (as clients) isn't clear, bc of the support process here. Additionally, these Community messages are filtered by Intuit. I don't know about you, but I was having a hard time even posting to the Community Board, because there were (yesterday) additional 'glitches' occurring throughout their support site, as well.

 

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