QuickBooks HelpQuickBooksHelpIntuit

Identify suspicious activity, phishing scams, and potential fraud

by Intuit•75• Updated 3 months ago

Learn how to recognize official Intuit correspondence and websites.

Phishing, spam, spoofing, or hoaxing emails are a huge problem today. The best protection against these security risks is awareness and prevention.

Spot fake emails

Suspicious emails can sometimes be a scheme to get you to share your personal info. These scams come in different forms, but often look pretty convincing. Here are a few things to look for if you’re not sure an email came from Intuit.

  • We’ll never ask for your personal info in an email.
  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

Check out our online security tips to help you keep your information safe.

Got an Intuit email you aren't sure about? Check out our security notices for details of suspicious emails reported by other Intuit customers.

Warning:  Suspicious emails will say they are from Intuit and may ask you to take actions like logging in, providing personal information, or downloading 'tools'. If you have received one of these emails, don't open it or access any of the links. Go to the Intuit Online Security Center for more information.

Avoid customer support scams

These scams work by convincing you there’s a problem with your computer, then offering to fix it. Intuit won’t reach out to you to fix a problem with your computer. These fraudsters are really after your money or files. Our security tips can help you avoid fake customer support scams.

Identify an official Intuit website

All official Intuit websites end in *intuit.com. A few examples include quickbooks.intuit.com, e3.intuit.com, and click.notifications.intuit.com.

Stay aware: Check out the latest information from Intuit

Go to the Online Security Center page to see how we protect your data and how you can protect yourself from email scams and other security risks. To see a list of suspicious emails and actions, or to report one of your own, select Go to security.

Note: If needed, Intuit Support can help you determine if the email is from Intuit or a possible phishing email that needs to be forwarded to our security team for assessment.
  • If you suspect you have received a phishing email targeting the Intuit brand, go to the Intuit Online Security Center and select Go to security notices for further information.
    • If you don't find a similar email within the Security notices, select Report a suspicious email to file a report.
  • Install antivirus software and make sure to keep it up to date.
  • Make sure you use a modern browser, and keep it up to date.
  • Keep your operating system and any critical programs up to date with the latest patches. These updates are frequently security-related.
  • Do not respond to emails asking for details about your account, password, banking, or credit card information.
  • Do not open up any attachment that claims to be a software update. We will not send any software updates via email. It’s a good idea to never open any attachments unless you both know the sender and you’re expecting an attachment from them.
  • Make sure you have strong passwords on your computer and your payroll files.
  • Never share your passwords with anyone.
  • We'll never send you an email with a "software update" or "software download" attachment.
  • We'll never send you an email asking you to send us sign-in or password information.
  • We'll never ask you for your banking information or credit card information in an email.
  • We'll never ask you for confidential information about your employees in an email.
  • We'll provide you with instructions on how to stay current with your Intuit product.
  • We'll provide you with information on how to securely download an update from your computer.
  • If we need you to update your account information, we'll request that you do so by signing in to your account or contacting Intuit.

Security is a team effort

When you notify us about suspicious emails, it helps keep everyone protected. When we work together, as a team, we make our environment a safe, secure place to do business.

How to contact QuickBooks Support

QuickBooks Accountant Desktop PlusQuickBooks Desktop Enterprise AccountantQuickBooks Desktop Enterprise DiamondQuickBooks Desktop Enterprise GoldQuickBooks Desktop Enterprise PlatinumQuickBooks Desktop Mac PlusQuickBooks Desktop Payroll AssistedQuickBooks Desktop Payroll BasicQuickBooks Desktop Payroll EnhancedQuickBooks Desktop Payroll StandardQuickBooks Desktop Premier PlusQuickBooks Desktop Pro PlusQuickBooks GoPaymentQuickBooks LedgerQuickBooks Live Full Service Bookkeeping CleanupQuickBooks Online AccountantQuickBooks Online AdvancedQuickBooks Online App for AndroidQuickBooks Online App for iOSQuickBooks Online EssentialsQuickBooks Online Payroll CoreQuickBooks Online Payroll EliteQuickBooks Online Payroll PremiumQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Payments for DesktopQuickBooks Payments for OnlineQuickBooks Self-EmployedQuickBooks Self-Employed Mobile for AndroidQuickBooks Self-Employed Mobile for iOSQuickBooks SolopreneurQuickBooks Time Elite

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.

More like this