I have lost my undeposited funds account and now my deposits are not lumped together as a whole. What happened and how can I change this back?

Let's perform some troubleshooting steps to get this sorted out, dlebard-donumdei.

It's possible the Undeposited Funds account was inactivated on your register causing this issue. We can go to the Chart of Accounts page to verify this one and make the Undeposited Funds account active. Here's how: 

1. Click Accounting on the left navigation menu.
2. Choose Chart of Accounts.
3. Select the small Gear icon above the Action column and choose Include inactive.
4. Click Make active next to the inactive account.

I recommend the following article for additional insight into this process, such as what happens when an account is made inactive: How to Delete an Account or Restore a Deleted Account. Once done, put all the deposits into the Undeposited Funds account by following the steps in the Record and make bank deposits in QuickBooks Online article. 

If the same thing happens, try signing in to QuickBooks Online (QBO) using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P 
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. Visit our Banking page for more insights about managing your bank transactions in QuickBooks. 

Feel free to update us on the result of this troubleshooting in the comment below. I'd like to ensure this is resolved for you. You have a good one.

Thanks that worked!

How can I unreconcile last month's bank statement?

Let me help you with unreconciling previous statements so they will not throw off your records, dlebard-donumdei.

If you’re currently using QuickBooks Online (QBO) Accountant, use the Undo a reconciliation feature to unreconcile previous transactions. This allows you without manually editing individual transactions from within the register. To visually guide you through the steps, click on this link: Undo a reconciliation.

If you’re using a different version, we can manually unreconcile each transaction to undo the reconciliation. Let me provide you the step by step process: 

1. Go to the Accounting tab on the left panel.
2. Under Your Company, select Chart of Accounts.
3. Select the account you’re working on, and click on View Register.
4. Choose the transactions you want to unreconcile.
5. Keep on clicking the R status until it shows blank or cleared (C).
6. Press Save.
7. Choose Yes in the confirmation window.

I also added a link to give more insights into unreconciling transactions. You can also consult your accountant before performing any of the steps to ensure your records are in order. I've included an article for resolving reconciliation differences. It has tips that can help hunt down tricky transactions and get the difference to equal zero. 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts. 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.