cancel
Showing results for 
Search instead for 
Did you mean: 
estarcohen-music
Level 1

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

 
6 Comments 6
Mark_R
QuickBooks Team

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

Glad to have you here in the Community, @estarcohen-music.

 

QuickBooks Self-Employed (QBSE) is a read-only application. Thus, the system will base on the information coming from your bank. To verify, you'll want to double-check your bank statement if you have that transaction twice.

 

Also, may I know what bank account is connected to your QBSE account? Any additional information would be greatly appreciated.

 

However, if the transactions are imported through a CSV file, you'll have to review the file and make sure the format is correct. For more guidance, feel free to check out this article for more details: Add older transactions to QuickBooks Self-Employed.

 

You can also read this article to learn how to handle duplicate transactions: Handle duplicate transactions in QuickBooks Self-Employed.

 

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day and stay safe.

estarcohen-music
Level 1

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

Thanks for your response! My bank is PNC. I have all transactions being imported from the bank, rather than manually adding/using a CSV file. It's interesting though -- none of the duplicates I am seeing on my Quickbooks transactions are showing on my bank transactions or statements. 

Jovychris_A
Moderator

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

Thanks for your prompt response, @estarcohen-music.

 

Let me share information about how banks confirm the transactions and why it hasn't showed in your bank statement.

 

Generally, a transaction will be pending for one to two days before it is finalized and posted to an account. That said, once a transaction has been confirmed by the issuing bank and merchant bank, it is considered authorized and will post as pending. You may have downloaded the transactions from PNC, yet their status is pending for the final posting. That's why we're unable to see it on the bank statements.

 

Additionally, you can refer to this article in organizing your income and expenses in QuickBooks once you have confirmed the transactions are posted from your bank: Categorize transactions in QuickBooks transactions in QuickBooks Self-Employed.

 

Feel free to put your comment below if you have additional questions or share some insights. I'll be happy to assist you. Have a good one!

annoyed123
Level 1

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

I'm a bookkeeper and I'm currently updating and reconciling all of 2020 for a client.  This client uses PNC Bank. January and February 2020 downloaded fine from bank.  March and April nothing downloaded from bank. May, June and July had multiple downloads of the same transaction.  If you look at the memo/description that came over from the bank, you may notice that they indicate the same payee and the memo is similar but different. I'm working on August right now and everything downloaded correctly except for 6 debit card transactions on 8/3.  I had to manually enter those. My clients June was a nightmare.  All transactions were downloaded 5 and 6 times the original transaction. It is very time consuming to reconcile to determine which transactions are accurate and then manually delete all the multiples that incorrectly downloaded and were added to the register. I bank with PNC and did not have this issue.  I have other clients that use PNC and they did not have this issue.  I have attached an example of a single transaction that cleared the bank in July and was downloaded 3 times, similar but different memos.  PNC and QBO were clearly experiencing issues with the sync process.  I'm hoping this issue has already been resolved. Just know you are not alone and that it was/is a glitch.

 

annoyed123
Level 1

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

I'm a bookkeeper and I'm currently updating and reconciling all of 2020 for a client.  This client uses PNC Bank. January and February 2020 downloaded fine from bank.  March and April nothing downloaded from bank. May, June and July had multiple downloads of the same transaction.  If you look at the memo/description that came over from the bank, you may notice that they indicate the same payee and the memo is similar but different. I'm working on August right now and everything downloaded correctly except for 6 debit card transactions on 8/3.  I had to manually enter those. My clients June was a nightmare.  All transactions were downloaded 5 and 6 times the original transaction. It is very time consuming to reconcile to determine which transactions are accurate and then manually delete all the multiples that incorrectly downloaded and were added to the register. I bank with PNC and did not have this issue.  I have other clients that use PNC and they did not have this issue.  I have attached an example of a single transaction that cleared the bank in July and was downloaded 3 times, similar but different memos.  PNC and QBO were clearly experiencing issues with the sync process.  I'm hoping this issue has already been resolved. Just know you are not alone and that it was/is a glitch.

AbegailS_
QuickBooks Team

I have multiples of the same transactions showing up on my account. Is anyone else experiencing this problem?

Thanks for sharing your experience here in the Community,  annoyed123.

 

I'll be glad to provide you insights on how you can download bank transactions easier.

 

Let's try performing troubleshooting to fix the issue. Start by logging in to your bank's website. From there, check if there's an alert that needs attention. If yes, make sure to respond. 

 

Here's an article to help you what to do if you get a bank error or can't download transactions in QuickBooks Online.  This will guide you to resolve banking problems.

 

 

If none of these suggestions work, I recommend contacting our QBO Care Team. Here's how:

 

  1. Click on the Help icon then open the QB assistant window.
  2. Once there, tap the Talk to a human menu and enter the issue.
  3. Hit I still need a human button to display the QB assistant pop-up, then click the Contact us link.
  4. Follow the on-screen instructions to complete the process.
  5. Choose to Message an agent for real-time assistance or Get a callback.

Also, to manage your bank feeds I'll provide you this guide to view them: Sync and match your bank account with QuickBooks.

 

I'll be right here if you need questions about your bank transaction concerns. Have a great day!

 

 

 

 

Need to get in touch?

Contact us