Hi there, brianna-themissi.
I can see how important for your business to receive the payment, especially this time. Let help and route you to the right support who can properly address your concern.
Account related-concerns such as billing, refunds, and customer payments require us to gather personal information. The Community is a public platform, and I’m unable to perform the process for security reasons.
Thus, I recommend reaching out to our Payments Support Team for further assistance. They have extra tools to check where the money went and assist you on how to deposit to the correct bank account.
This reference contains complete details on our support hours and types: Contact Payments or Point of Sale. From there, select your product and chat with our specialists.
We’ve collated resources to guide our customers on how to perform any payment-related tasks. Click here to view the article. The topics include processing refund requests, sending invoices, troubleshooting card reader issues, and account management.
Reach out to me again if you have additional questions about deposits and other customer-related concerns. I’m always ready to answer them for you. Have a good one.
