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vkat9206
Level 1

I have quickbooks self employed. It is supposed to be connected to Big Commerce. The transactions from Big Commerce are not showing in QuickBooks even when sync'd. Why

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I have quickbooks self employed. It is supposed to be connected to Big Commerce. The transactions from Big Commerce are not showing in QuickBooks even when sync'd. Why

How did you connect both apps? Using a connector?

GlinetteC
Moderator

I have quickbooks self employed. It is supposed to be connected to Big Commerce. The transactions from Big Commerce are not showing in QuickBooks even when sync'd. Why

I can help you bring in transactions into QuickBooks Self-Employed, vkat9206.

 

You'll want to double-check if you've successfully connected it to QBSE. If it does, you can run a manual update to ensure transactions are updated. Here's how:

On a Browser:

  1. Select the Profile icon.
  2. Select Bank Accounts.
  3. Locate the account (Big Commerce).

On an iPhone or iPad (iOS):

  1. Select the Profile icon and then Settings.
  2. Select Bank Accounts.

On an Android phone or tablet:

  1. Select the menu ☰ icon and then Settings.
  2. Select Bank Accounts.

 

Doing this helps restore the connection and will trigger updates to your transactions.
 

If the issue persists, you can manually add them into QBSE. 

 

I'd appreciate it if you'd update me on how things work. I'll be around if you need more help.

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