I have receipts that are already reconciled in deposits but are still showing in undeposited funds. How can these be cleared

Hi there, @galmond.
 

I'd be glad to help share information about clearing up your undeposited funds account.

The reason your receipts are still showing in UF is that you might not have deposited these transactions in your bank account. We need to setup first a bank deposit to clear the funds.

Here's how to create a bank deposit:

1. Go to the +New button.
2. Select Bank deposit.
3. From the Account dropdown, choose the account you want to put the money into.
4. Select the checkbox for each transaction you want to combine.
5. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
6. Select Save and new or Save and close.

I also recommend consulting your accountant for the category or account to use to ensure the accuracy of your transaction. 

You can also visit this article to learn more about deposits: Record and make bank deposits in QuickBooks Online. 

Feel free to leave a comment below by clicking on the REPLY button if you have queries about banking or deposit concerns. I'd be glad to help you. Have a nice day!
 

Lovely, accounting 101 display, nope been using this 20 plus years, 5 on this company.  Items are still in undeposited funds after making a deposit...

Hello @galmond,

Thank you for choosing QuickBooks as your accounting software. I know you're familiar with how the QuickBooks Online version works in depositing transactions from the Undeposited Funds account.

Allow me to chime in and help you figure out what's causing the issue. We can run some troubleshooting to isolate and fix the problem.

For now, I recommend running the account Quickreports for Undeposited Funds and the bank account. This way, you can compate both transactions and confirm if they have the same exact details.

Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Chart of accounts under Your Company.
3. Search for the account.
4. Press the drop-down arrow below the Action column.
5. Choose Run report.

If the transactions in both reports are the same, please give us a call. Our QuickBooks Support Team will assist you further concerning the unusual behavior. 

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Also, there are many ways to customize your reports. For more information about how to filter them to show specific accounts or customers or format the layout, check out this link: Customize reports in QuickBooks Online.

If your concern about the deposited transactions remains unresolved, hit me up. I'll keep an eye on your response. Take care.