I've got your back, @djconrad206. I'll ensure you can import your miles into QuickBooks.
Most issues in QuickBooks Self-Employed (QBSE) are usually a result of too much accumulated historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it imports your google timeline miles, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, here are some helpful resources if you use your QBSE mobile app to track your business miles automatically:
The Community is always here if you need more help with getting your trips from Google Timeline. It's our pleasure to assist. Take care always!