Hi there, @cynthia8001. I'll give you some solution to the issue you're encountering with bank deposits in QuickBooks Online.
To help your browser perform smoothly, you can perform troubleshooting steps by following the instructions below:
1. Refresh or restart your browser.
2. Sign in to your account and try to open QuickBooks in a private or incognito browser.
3. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
4. Lastly, clear your browser's cache.
If it works, you can now proceed to creating a bank deposit in QuickBooks Online.
Moreover, you can also read this article for the complete details: How to record payments, deposits, and fees
Bring your queries here and we will be delighted to answer them. Have good weather!