Hi there, mrs-orisme.
Thanks for taking the time to visit the Community. I want to make sure you're able to save your logo in QuickBooks Online.
As an initial troubleshooting step, I recommend clearing the cache within the browser. Sometimes the cache becomes bogged down with older data, which can affect views and performance in QBO. This article will walk you through the steps: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar.... You'll just need to select which browser you're currently using.
Once the cache is refreshed, try saving your logo again. Feel free to let me know how things look after trying this, and we'll go from there.
I was having the same problem using QBO in Chrome. When I switched to the QBO for windows desktop app it allowed me to save the logo. (May be related to the browser cache issue referenced by Intuit below but I personally hate clearing my Cache because the bank websites for my clients no longer recognize my computer)
It happened to me when I was using Microsoft Edge and chrome, Then I tried with Mozilla Firefox and I didn't have any problem at all. Then, the logo was visible in my QBaccount when using other explores as Microsoft edge. Hope this help.
Same problem, upload logo worked but saving it did not, not with Edge, Chrome, or Internet Explorer. But it worked with Safari from a non-Windows system, and now we see the logo with the other browsers as well.
I had the same problem using internet explorer. So I changed to using Google Chrome and the logo saved. You can also use a long rectangular shaped one (even though they say you can't) - It came out looking great on my invoices.
Seeing how many examples there are of this, QBO should find a fix, it can't be that difficult as other programs do not have this problem.
Telling people to switch browsers and clear cache is not a proper solution, the latter causing lots of extra work to get back meaningful cache
Hello there, CharlesY.
Sometimes, we recommend these troubleshooting steps to rule out any issues from the browser.
Seeing that you have an important cache, you'll want to use the private browser instead. By using a private browsing session, you can continue working with QuickBooks without removing the cache from your regular browser.
You can also contact our Customer Care Team if you're getting the same issue. We can investigate and report this.
Here's how you can reach out to us:
Feel free to reach out to us if there's anything else you need. Thanks.
If you have read all the blogs you will realise going to Private doesn't work
Clearing cache doesn't always work.
Seems like only using Chrome Works, which is probably what you developers are using and not testing all browsers.
I will repeat, this is caused by some code that needs fixing, it has been going on a long long time and clearing cache, switching browsers, etc. are what should have been temp workarounds.
What is needed is to find the cause and fix it.....
That is what good programmers do.