I want to import transactions from Shopify into Quickbooks. All goes wel until I need to log into my shop. But then nothing happens No import ? What am I missing ?

Try opening your QBO account on any private/incognito browser.

I understand the importance of importing transactions from Shopify to QuickBooks Online (QBO), iwan. I'm here to share insights about this. 

It could be that the store address search is incorrect. This is why, the shop is not recognized. Ensure you're using the correct URL when logging into your Shopify. 

Once logged in, it should display something similar to STORENAME.myshopify.com/admin. Let's remove the admin or anything after it so you are left with STORENAME.myshopify.com. 

I've added a screenshot for your reference. 

Additionally, I'll leave this resource to help you better understand the process of importing data in QBO: Common questions about importing data to QuickBooks Online.

Please keep me posted anytime if you require further assistance in importing your transactions. I'm always here to help.  Take care and stay safe!

Yes, I did consider that possibility. I checked the store url and I saw it as the-potion-studio.myshopify.com

So I used the-potion-studio

All it does is log me into the store. That's all. I can see transactions etc, but no importing occurs and QBO does not advance to Step 3 Configuration. How can I force it to grab the data and bring it into QBO ?

I heard your point of view, iwan. I recognize your challenges about importing transactions from Shopify to QuickBooks Online. 

If you haven't tried using the private browser, you can try performing the basic troubleshooting and importing the data there. 

You can save time by using one of the following keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh, and to eliminate minor issues within QBO. You can also use another supported and up-to-date browser to narrow down the result.

I urge you to call our support team so they can further assist you and investigate further how to remove this bug and get some remedies under the Products and Services section in QuickBooks Online.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Advanced:

• Support is available anytime, any day.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

Hi

Thanks for your response.

Unfortunately it did not work. The url is correct as far as I can tell, since it brings up the login dialog.

I log in and I am in my store, viewing everything.

QBO does not proceed to the 3rd step Configuration, though.

I am at a loss. Because it had worked before. But then I cancelled and inactivated that plan on QB and started a new one to start over. So now it wont work. Maybe the key is in that ?

Who can I contact at QB for this ? Contact us does not offer many good options. Only callback.

Please advise

Iwan A.

Hi Iwan,

Thank you for getting back to us. 

Since the troubleshooting steps didn't work, I suggest you reach out to our Customer Support team. They have the tools to check your account in a secure environment and help you resolve them. 

Regarding your question about contacting the QuickBooks Online (QBO) Customer Support team, you can start a chat or get a callback. You can go to the (?) Help icon to check for the type of Customer Support available at that time. 

Here's how:

1. Go to the  (?) Help icon, go to the Search tab.
2. Click the Contact Us button. 
3. Select a topic to connect with the right expert in the What can we help you with? box and click on Continue.
4. If you choose Callback, click the Have us call you button to enter your information to get a call.

After providing all the information needed, they'll provide how long you'll be waiting to get a callback from us. 

You can find more information about the different types of support we offer and their availability by checking out the QuickBooks Online Support article.

Check out the following article to help you manage your account: Help Articles for QuickBooks Online.

Let me know if you need more help with getting your transactions from Shopify I'm always here to answer them for you. Have a wonderful day!

@iwan-thepotionst 

You can use the trial version of 3rd party connectors to isolate the problem.

Try another approach using a third-party tool, Skyvia. It’s a cloud-based platform designed to integrate data across multiple sources. It supports Shopify and Quickbooks as well.

To complete your task, you need to connect Shopify and Quickbooks to the platform and set up synchronization. This will help you avoid the problem of recognizing the shop by the first method.

You can find more information here.

Hope it will be useful