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Level 1

Incorrect Bank Charged with Payroll Checks

We have multiple bank accounts, and there are seven payroll checks that withdrew money from the wrong bank. We are using online Quick Books, and it won't let us change which bank the money is withdrawn from. Is there any other way we can fix this without voiding all the incorrect checks and issuing new checks? We are trying to transfer the check to the correct bank.

 

Thanks, 

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QuickBooks Team

Incorrect Bank Charged with Payroll Checks

Hello there, @Catelizabeth2298.

 

You’ll want to set up the right bank account in your payroll setting. You can follow these steps below:

 

  1. Go to the Gear icon and select the Payroll Setting.
  2. Choose Preferences.
  3. Click Accounting Preferences.
  4. Select the right bank in the drop-down button.
  5. select OK.

 

Then, if you’re using a paper check, you can void or delete the payroll and create a new paycheck. Here’s how:

 

  1. Go to Workers and select Employees.
  2. Select Run Payroll.
  3. Click Preview payroll.
  4. Select Preview payroll details or Submit payroll.
  5. Hit Finish Payroll.

You can refer to this link for additional information about creating a paycheck in QuickBooks Online payroll.

 

However, if you run payroll using our direct deposit, you’ll want to contact our Phone Care support to correct the affected bank account.

 

I also added an article for your future reference about managing payroll in QuickBooks: Help articles.

 

Feel free to come back if you have an additional question.

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