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Wildrivers1
Level 3

Intuit changed their system so that the filters on the bank recon clear themselves EVERY time you go in to the system. I called to discuss it with Intuit and they did not have any intel.

Intuit changed their system so that the filters on the bank recon clear themselves EVERY time you go in to the system. I called to discuss it with Intuit and they did not have any intel.

2 Comments 2
ShaniamarieC
QuickBooks Team

Intuit changed their system so that the filters on the bank recon clear themselves EVERY time you go in to the system. I called to discuss it with Intuit and they did not have any intel.

Hello there, Wildrivers1.

 

I understand the importance of having a smooth bank reconciliation process in QuickBooks Online (QBO). I would be happy to assist you in achieving this goal, but could you provide me with additional information to better understand your concern? Have you encountered any specific errors while trying to reconcile or use the filter feature? It would be helpful if you could provide me with more details, so I can provide an accurate resolution. 

 

In the meantime, I suggest signing in to your QBO account using a private browser or "incognito" mode. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies. Here are the shortcut keys for these browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Clear your cache and refresh website preferences, which may cause issues with QBO.

 

Moreover, I'm adding this article as your reference on how to handle your bank reconciliation:

 

 

Thanks for coming to the Community. I look forward to being able to help you with reconciling or if you have any concerns regarding QuickBooks. Have a great day.

Wildrivers1
Level 3

Intuit changed their system so that the filters on the bank recon clear themselves EVERY time you go in to the system. I called to discuss it with Intuit and they did not have any intel.

Intuit,   the issue is Intuit changed the settings in the reconciliation process........because of the change made by Intuit, we have to re-set and re-create the filters every time we access the reconciliation screen which wastes a lot of time. 

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