Intuit Merchant, sales receipts, invoices, and deposit

1. Search and open the sales receipt.
2. Click More, then choose Void or Delete.
3. Click Yes.

1. Select + New.
2. Select Receive payment.
3. Enter the customer name and payment date.
4. In the Outstanding Transactions section, select an open invoice to apply the payment. To take a partial payment, change what's in the PAYMENT field.
5. From the Payment method dropdown, select Credit Card.
6. Select Enter credit card details.
7. Enter the credit card info or select Swipe Card.
8. Optional: To save this customer's credit card, select Use this credit card in the future.
9. Select Save or Use this info.
10. Select Got it, then select Save.

Thank you for the answer.  The Client is already entering the invoices manually, entering the payments manually (after running the credit card using Quickbooks merchant credit card machine) and then manually entering the deposit.  The problem is they were not aware that Quickbooks was also creating a sales receipt.  All payments are run at the office; none are ran online nor are invoices sent to the customers.

 Thanks for the prompt reply, @darrstax.Allow me to chime in and share insights about the sales receipt that generates automatically.

Once you connect your QuickBooks Online (QBO) account to Intuit Merchant, the system will automatically generate sales receipts. For now, we can manually delete the duplicate transactions. You can follow the steps provided by my colleague earlier to do this.

On the other hand, you can review if there's a scheduled recurring sales receipt template. You can disable the recurring template so QuickBooks won't automatically generate sales receipts.

Here's how:

1. Sign in to your QBO account. 
2. Go to the Gear icon, then select Recurring transactions.
3. Locate the appropriate recurring sales receipt template.
4. Click the drop-down arrow from the Action column.
5. Select Pause to stop the automation or Delete to completely get rid of the template.
   

I'm also adding these articles to help manage your recurring transactions in the program:

• Create recurring transactions
• Edit a recurring template

I've added some links you can check. These will answer the commonly asked questions about QuickBooks Payments and personalizing your transactions:

• QuickBooks Payments FAQ
• Customize invoices, estimates, and sales receipts in QuickBooks Online

You can always get back to me here in the Community if you have questions about your sales transactions or any QuickBooks related. I'll be here to help. Take good care.

There are no recurring transactions.  Can I turn off the automatic creation of sales receipts?

There's no available option to turn it off, darrstax.

At this time, once your QuickBooks Online (QBO) account connects to QuickBooks Payments, the system automatically generates a sales receipt transaction.

I know how important it is for you to turn off automatic sales receipts to avoid duplicates, as you have manually recorded your sales. Since this feature is unavailable, I'd encourage you to send this as a suggestion to our Product Development Team so they can review it and consider implementing it in the future. Here's how:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions.
4. Then select Next to submit feedback.

Additionally, you can check out these articles to learn more about how you can personalize sales transactions:

• Add, customize, or remove logos on sales forms
• Customize invoices, estimates, and sales receipts in QuickBooks Online

If you have further questions about your sales transactions, please let me know by commenting below. I'm always here to assist you.