cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Is anyone able to connect to Bank of America?

 
1 Comment
Highlighted
Moderator

Is anyone able to connect to Bank of America?

Hi there, @rdlang01,

 

Did you get any alerts or error message when trying to connect your Bank of America account? Also, have you tried updating the account manually to refresh the connection?

 

If not, I suggest followingthe steps below:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.

 

If it doesn't resolve the problem after the update, follow the troubleshooting steps below:

 

  1. Open a private window.
  2. Go to the Banking menu then find the account that is not updating.
  3. Click on the pencil icon then select Edit sign-in info.
  4. Input your log in credentials, then click Update.

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

 

However, if you already tried the troubleshooting steps and still getting the same odd behavior, I highly recommend contacting our Support Team. You can report the problem to our representatives so they create an investigation under your account.

 

Here's how to get Support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

Let me know the result once you've tried the steps. I want to make sure your bank is up-to-date in QBO. If need additional help, let me know by clicking the Reply button below. I'd be happy to help at any time. Have a lovely week ahead!

Need to get in touch?

Contact us