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aharon
Level 1

Is anyone else experiencing issues with the bank deposit function that seems to have updated?

 
4 Comments 4
oelaser
Level 1

Is anyone else experiencing issues with the bank deposit function that seems to have updated?

yes! 

kimtudor
Level 2

Is anyone else experiencing issues with the bank deposit function that seems to have updated?

One of my companies updated yesterday. Today every line in my deposit takes 5 extra clicks. I type in account number and a drop down box says No matching categories. I have to click see and add more categories. Then I have to type my account again and then click it and hit the select button. After an hour with Quickbooks, its an update..........what the heck..........

aharon
Level 1

Is anyone else experiencing issues with the bank deposit function that seems to have updated?

Yes that's what I'm experiencing too. Did they give you an solution? I'm on with them now letting them know that this isn't user friendly and very time consuming.

MirriamM
Moderator

Is anyone else experiencing issues with the bank deposit function that seems to have updated?

Thanks for reaching out to us, @aharon, @oelaser, and @kimtudor.

 

We have received reports from other users having the same issue about the bank deposit. And at this time, our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Support Team to include you in the list of affected users. Once you're added, expect an email from our engineers for updates. 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

In case you need some related articles in managing your account, you'll want to consider visiting our Community Help Articles hub. 

 

Don't hesitate to let me know if there's anything else I can do to help. I want to make sure you're taken care of.

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