Thank you for adding a post here on the Community page, @christine21.
For me to give you the right amount of information, may I know what's the name of your bank or financial institution and the problem you're getting? This way, I'll be able to check for an investigation regarding your concern.
If you're having errors while trying to connect your bank, you may refer to these articles to resolve them:
I love to hear from you again. Just click the Reply button and add a comment below. Happy weekend!