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Trinak1
Level 2

Is anyone else having trouble connecting to the Amazon transactions feed?

 
2 Comments 2
GebelAlainaM
QuickBooks Team

Is anyone else having trouble connecting to the Amazon transactions feed?

It's a pleasure to have you here in the Community space, @Trinak1. I can help you resolve your concern.

You can try to perform some basic browser troubleshooting that will help your browser work better and faster. Cookies and caches might block you from connecting to the Amazon transactions feed.

Here's how:
 

  1. Restart your browser.
  2. Log in to your account and try connecting to the Amazon transactions feed in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

    Google Chrome: press Ctrl Shift N  
    Mozilla Firefox: press Ctrl Shift P
    Safari: press Command Shift N
     
  3. If it works on the private browser, you can go back to the regular browser and clear your browser's cache. From there, try connecting again to the Amazon transaction feed.
     

You may also refer to this article if you want to learn more about your Amazon Business account to QuickBooks Online.

For future reference you can check out this article: Record invoice payments in QuickBooks Online.

​​​​​​​Feel free to post a reply if you have any other concerns with connecting your bank in QuickBooks Online. I'll be glad to assist you.

Trinak1
Level 2

Is anyone else having trouble connecting to the Amazon transactions feed?

Evidently it is a known issue and is being worked on.Thank you for trying to help!

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